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3M RTR Senior Team Leader in Wroclaw, Poland

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

Job Description:

Goal of the position:

The Senior Team Leader is responsible for all of the operational activities within entrusted area of RTR processes and ensuring that customer service, quality and business requirements are met to the highest standards. Senior Team Leader is responsible for managing the team in terms of performance, career development and HR compliance. Senior Team Leader has supervisory/management responsibilities for key matters of employment. The employee should serve with his/her people management experience and process knowledge to other team leaders.

Duties and responsibilities:

Team Supervision

  • Set clearly defined performance objectives to the team, ensure appropriate alignment with performance/quality standards defined in relevant service level agreements and ensuring customer expectations are fully met

  • Motivate your team members to perform at their best and develop their careers

  • Monitor performance against agreed objectives of assigned employees

  • Deliver regular feedback to your employees, conduct meetings to review performance and update current progress against operational targets

  • Support individual efforts and recognize results appropriately using 3M tools

  • Take corrective action to improve individual performance if necessary

  • Manage turnover in the team (new deployments & attrition), initiate hiring & participate in recruitment process

Service Delivery

  • Be responsible for all aspects of the team’s performance, specifically focused on quality and delivery targets,

  • Set priorities for the team

  • Day to day workload management within the team. Monitor team’s performance against Service Level Agreements & Operational metrics and assure correct reporting

  • Handle escalations, coordinate process corrective and preventive actions

  • Regular interaction with respective process owners GPLs and APLs

  • Overseeing team’s process knowledge gaining and make sure team’s back-up structure is built and maintained effectively

  • Maintain good relationship with customers through efficient and comprehensive communication and proactively addressing issues

  • Active engagement in Lean Six Sigma program. Support initiatives and innovation in the workplace

  • Increase effectiveness and efficiency of assigned team

  • Ensure effective cooperation with the team, supervisors, other departments of the company and Business Partners

  • Reviewing Account Reconciliation files

  • Act as a mentor other Team Leaders, serve consulting and support

Other responsibilities:

  • Comply with all relevant internal rules, company policies and procedures including those relating to Health and Safety, Data Protection (GDPR), SOX controls and Global Finance Standards.

  • Adapting all the 3M ethic rules to daily work

  • Constantly increase own qualifications and work culture

  • Act as back-up for your manager and other Team Leaders

  • Other tasks delegated by the superior or 3M Management

Education and experience:

  • Higher Education

  • 4-7 years of experience in finance

  • At least 1 year experience in 3M RTR department or proven previous 2-years team management experience

  • Proficiency in English (speaking and writing)

  • Accounting knowledge

  • Experience in transitioning accounting activities into a Shared Service Center environment (creation of desktop procedures, work shadowing, etc.)

  • SAP system knowledge

  • Practical knowledge of Microsoft Excel

Knowledge and skills:

  • Excellent communication skills and ability to drive change acceptance within the business organization

  • Good presentation skills

  • Client oriented mindset

  • Strong managerial and leadership skills

  • Strong numerical and analytical skills

  • Analyzing information and identifying trends

  • Able to work with other cultures and under pressure of time

  • Proactive attitude and striving to achieve objectives

  • Ability to meet quality, accuracy and timeliness requirements

  • Ability to prioritize tasks

  • Ability to solve problems and communicate properly

  • Ability to drive process improvements and efficiencies

  • Collaborative team player, highly motivated, flexible

  • Attention to details

Our offer:

  • Attractive compensation

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy

  • Unique organizational culture focused on collaboration and problem solving

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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