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3M CO Senior Analyst - Customer Service Auto & Areo (German) in Wroclaw, Poland

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

Job Description:

Currently 3M Service Center EMEA is looking for the candidates interested in the position:Job title: CO Senior Analyst - Customer Service Areo&Auto Department: Customer Operations

Goal of the position:

To provide excellence in Customer Service to 3M Customers through business specific and knowledge driven order management & problem solving to manage critical line stop or aircraft on ground situations.

Duties and responsibilities:

  • Handles customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures.

  • To provide service and support through utilising Salesforce, SAP & customer specific portals to manage the end to end order flow, including order entry and worklist management. Ensuring all transactions always meet the required compliance standards and defined Service Level Agreements.

  • Accountable for OTC missed OTIF, investigations & corrective actions

  • To maintain critical customer specifications, where applicable, customer master data & part numbers within SAP.

  • To proactively notify customers of any issues with transmitting or entering their order due to pricing, Certs, MOQ issues or any other issues identified.

  • To collaborate with all internal stakeholders to ensure customer orders flow and any queries are resolved in a timely manner following process

  • To build & maintain a strong & collaborative relationship with the Proactive Customer Facing CSRs & the business.

  • To take ownership, trouble shoot and resolve any line stop or Aircraft on Ground situations, liaising with all stakeholders during investigation and at resolution.

  • Order & LOOP trend analysis – identifying customer order trends and opportunities for improvements

  • To meet all company defined metrics, KPIs & SLAs

  • Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses are required

  • Preparation of reports, analyzes, summaries and qualitative indicators

  • Provide reports to assigned business team to enable end-to-end process visibility

  • Continuous improvement of processes & LSS project (leadership or core team member)

  • Active participation in transition, support for transition leader and process and quality specialist

  • Responsible for taking on more complex transactions, processes, and/or providing training and support

  • Other activities delegated by direct supervisor

  • Act according to 3M regulation and policies

  • Potential on-call duties might be required

Qualifications:

Education and experience:

  • Bachelor's degree or higher from an accredited university

  • 2-3 years of equivalent work experience in Supply Chain, Manufacturing, Complaints Handling, Customer Issue Resolution, Operations or Customer Service.

Knowledge and skills:

  • Fluent English and knowledge of German (min. B1 level)

  • Accurate data entry skills and usage various system (e.g.SAP, ePop, EDI, bCom & Customer Portals)

  • Knowledge of the SAP order management process

  • Strong attention to detail and numerical accuracy

  • Strong problem-solving skills, ownership and an ability to work as part of a team

  • Good written & verbal communication skills

  • Strong collaboration & relationship building skills

  • Strong organisational skills and independent at dealing with complex issues

  • Ability to manage change including quickly adapting to new systems and processes

  • Proactive attitude to the duties entrusted

  • Automotive or areospace business knowledge (will be an asset)

Our offer:

  • Attractive compensation

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a dynamic, respectful, inclusive, and friendly environment with an open-door policy

  • A Unique organizational culture focused on collaboration and problem solving

  • Professional training and onboarding package

Interested in our offer?

Apply now!

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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