3M CO Analyst - Customer Incentive Plans in Wroclaw, Poland
Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.
Currently 3M Service Center EMEA is looking for the candidates interested in the position:
Job title: CO Analyst - CIPWorkplace: Wrocław, Śrubowa str.Department: Customer Operations
Goal of the position:
Day to day review of actual agreements between 3M and Customer data in ERP system
Changing data in the ERP system according to the company's strategy
Periodical agreements strategy implementation into ERP system upon business directions
Creating accruals reports and other ad-hoc analysis related to Vistex Operations management in order to support business decisions
Recommendations for ongoing process improvements to drive efficiency and maximize value realization
Duties and responsibilities:
Develop expertise on processes and on data governance
Responsible for monitoring work queues for new requests
Responsible for completing assigned tasks within SLA targets
Coordination of respective queue or issue resolution, cycle time, leveraging workload within a team to meet or exceed Service Level Agreements
Train/consult internal customer in order to obtain proper inputs
Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
Provide reports to assigned business team to enable end-to-end process visibility
Identify opportunities to improve data quality & reduce cycle time
May include coordination of various activities relevant for particular processes, including responding to general business and process related questions or issues
May include training and deployment support pre and/or post go-live
Responsible for escalation of issues if needed
Continuous improvement of processes and Lean Six Sigma project participation.
Positively contributes to and supports team efforts and objectives
Act according to 3M regulation and policies
Other tasks assigned by Team Leader
Education and experience:
Bachelor’s degree or higher
Previous experience working with data quality and/or familiarity working with Finance data
Practical knowledge of Microsoft Excel
Minimum 1-2 years' experience on similar position
Previous experience in SAP / bCom / Salesforce systems in the past will be an asset
Knowledge and skills:
Ability to communicate in English at a high level (in speech and writing).
Proactive attitude to the duties entrusted
Detailed oriented and enjoys working with operational processes
Collaborative Team player
Ability to prioritize own tasks.
Analytical and meticulous approach to the tasks entrusted.
Ability to solve problems and communicate properly
Private medical care
Opportunity to work globally as part of an international organization
Work in a dynamic, respectful, inclusive, and friendly environment with an open-door policy
A Unique organizational culture focused on collaboration and problem solving
Professional training and onboarding package
Interested in our offer?
Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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