CVS Health Senior Consultant Account Management in WORK FROM HOME, Michigan
The Sr. Consultant, Account Management (aka HP Senior Account Manager) is a client facing role working directly with key client contacts.The Sr. Consultant, Account Management is an integral part of the overall Account Services team that owns the client relationship, delivering client satisfaction.The Sr. Consultant, Account Management will demonstrate a high level of accountability through the execution of timely, accurate, and reliable interaction with the client, demonstrating a professional manner always. Interactions include but are not limited to; email, client calls, video conference and in person meetings etc.The Sr. Consultant, Account Management must be able to independently drive results through others, holding internal partners accountable to deliver on client requests, solutions and resolving issues.The Sr. Consultant, Account Management will mentor junior Account Managers and will continuously educate team members on CVS Health and CVS Caremark® operational process and marketplace dynamics.The Sr. Consultant, Account Management will continuously drive enhancements in the overall training for Account Managers.The Sr. Consultant, Account Management will be active in the development of department level process improvements while continuously improving existing practices.The Sr. Consultant, Account Management drives all stages of client work activity that is received and provides team leadership to ensure proper expectations are set and activity is proceeding as intended. Organizing and confirming timelines and prompt execution are in place by holding internal business partners accountable to deliver on client commitments. Responsible for quickly escalating issues within the organization prior to client escalation or when client commitments are at risk. Ensuring all client issues are being entered and tracked in client management tools and monitoring them throughout their lifecycle. The Sr. Consultant, Account Management engages and drives internal partners to ensure client operational requests are completed timely and accurately by the commitment date.The Sr. Consultant, Account Management creates and leads all operational logs and calls, including follow up and resolution plans for each item identified. Accountable for timelines and tracking actions between internal and external stakeholders. Serve as operational point of contact for client.
- At least 18-months with CVS Caremark® – in PBM Account Management2. Current Performance Rating in Good Standing3. Fulfilled promotion nomination requirement with your leader OR already in a similar role and grade within CVS Caremark® 4. 2+ years of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications (e.g. SalesForce, RxNavigator, etc)5. Willingness or ability to travel up to 10%
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
- Extraordinary verbal and written communication skills2. Excellent organizational, time management and multitasking skills3. Proven ability to lead, track and manage issues, ensuring the right teams are engaged4. Facilitate and conduct comprehensive and timely issue resolution and in-depth root cause analysis, where needed 5. Excellent interpersonal and collaborative skills with the ability to work and lead in a team environment6. Ability to work independently in a fast paced and changing work environment with attention to detail and the ability to meet deadlines with a variety of responsibilities7. Ability to creatively solve problems when dealing with a multitude of variables where standard resolution does not exist8. Accountable for facilitating new plans and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process to meet expected timelines and quality standards.9. Demonstrate effective presentation skills with the ability to lead group presentations regarding CVS Caremark® strategic and operational performance metrics to clients on a monthly, quarterly and/or on an as-needed basis to promote client satisfaction, client retention and upsell opportunities.10. Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, and escalated11. Proven understanding of differences between CVS Health, CVS Caremark® PBM and Health Care Benefit (HCB) market segments12. RxClaim system knowledge13. Proven ability to foster interpersonal relationships (i.e. being able to quickly establish a rapport with internal/external customers) 14. Ability to coach peer colleagues 15. Ability to maintain focus and attention to detail; with the ability to meet project deadlines with various work streams and deliverables
- Bachelor’s Degree or equivalent work experience may be considered
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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