CVS Health Training Delivery - Division 2 Region 6 Framingham/Worcester MA in Worcester, Massachusetts
Would you like to join a Fortune 4 company in supporting our dynamic training delivery team? As a Training Delivery Trainer (TDT) you are part of a powerhouse performance development eco-system. You, along with your peers, are accountable for the growth, development and ultimately performance of our retail workforce. To meet these mission critical expectations, our Training Delivery Trainers deliver best in class learning and development programming that drive business results, colleague engagement and most importantly exceptional outcomes for our customers. This position requires in market and field travel. As a Training Delivery Trainer, you will: • Program Execution & Delivery – 40% o Deliver classes aligned to Retail Store Learning and Development Programming o Lead various development activities and interventions o Ensure learning environments are conducive to learning. o Coordinate development activities with colleagues, managers, Mobile Training Coaches and SMEs o Guide developing colleagues through their development programs o Track, measure, report and communicate on colleague progress • Coaching & Development Strategies – 25% o Conduct On the Job Coaching for prioritized populations o Develop on-the-job (OJT) coaches as needed to meet the development needs of your territory • Stakeholder Management – 10% o Build and manage relationships with key stakeholders: • Field Management, Training Store Managers, Pharmacy Managers, Store Managers, SMIT Coaches, PMEL Coaches, OJT Coaches, peers and Training Delivery Supervisors. • Evaluation & Assessments – 15% o Mine and leverage data to continually evaluate the learner experiences and progress o Evaluate and measure training effectiveness and colleague performance o Communicate status of both to developing colleagues, key stakeholders and L&D management o Assess, evaluate and validate knowledge and skill acquisition o Align evaluations to KPIs for respective roles12/21/2022• Business Initiative Support - % Varies o Execute on development programming for initiatives that are timely and business critical • Curriculum Design Consulting – 10% o Work with portfolio and program managers to continuously improve development programming
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
• At least 1+ year experience in a customer service, training delivery or management role. • Nationally Certified Technician (CPhT via PTCB or ExCPT)) or will become a nationally certified technician within 6 months of hire. • Readily can demonstrate and apply a growth mindset around solutioning to create positive, sustainable changes. • Communication skills are critical in this role. This role must be able to effectively and impactfully communicate with Field Leadership clearly connecting how flagship learning programs can impact overall business outcomes and colleague experience • Licensed/Registered Technician within the state of hire. • Advanced verbal, written, and presentation skills. • Must be highly proficient in MS Office Suite of programs to create content that is visually and verbally engaging to communicate pertinent and timely information to Senior Leadership. Advanced capabilities in Excel is a plus.
• Training certificates or licenses (training design or delivery).• 2+ years applicable work experience.• Knowledge and experience with adult learning principles and their application in the classroom and in course development.• Organizational, time management and problem-solving skills for multi- demand and multi- priority environment
• High school diploma or equivalent required; college degree preferred
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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