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CVS Health Manager, Pharmacy Operations Business Insights in Woonsocket, Rhode Island

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Manager, Pharmacy Operations Business Insights, in partnership with the Senior Manager, will be responsible for building, maintaining, and analyzing complex datasets, Tableau dashboards and scorecards to track both the financial and non-financial impact of high-value project(s) which aim to optimize pharmacy workflow across CVS Health’s retail pharmacy locations while also driving improved financial outcomes. You will use subject matter expertise of Pharmacy KPIs and analytics to inform product strategy and be a critical part of building out the strategic direction of the team.

Primary Job Responsibilities:

  • Provide support to multiple teams across the Pharmacy Process Innovation team by performing complex data queries using SQL (Teradata), building and maintaining Tableau dashboards, all while exercising a strong understanding of and ability to track financial performance metrics. The ability to track previous and current performance while also accurately forecasting future performance in a dynamic environment is essential.

  • Develop a deep understanding of the business, including but not limited to opportunities to drive improved financial performance through increased prescription sales through identified operational improvement strategies.

  • Engage cross functional teams to drive results, solve issues, and align on analytical findings.

  • Prepare and occasionally present analytical findings to audiences of varying levels of experience (executive leaders, mid-level managers, and field/store colleagues) to the end of gaining strategic and operational/tactical alignment of best practices.

Required Qualifications

  • 3+ years required experience as Product Owner, Business Analyst, Project Manager, Consultant, IT, or related field

  • Experience writing complex SQL queries using Teradata/other software to access historical and current data

  • Ability to create, publish, and maintain several Tableau dashboards

  • Proficiently manipulate and track data and generate reports using Microsoft Excel. Should be comfortable using (V-Lookup, Index-Match, Pivot, PowerPivot, etc.)

  • Intermediate to Advanced – level skillset using products in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

  • Possesses both analytical and creative problem-solving abilities; able to identify solution types that are both evolutionary and highly disruptive

  • Powerful Communication: Effectively and succinctly communicate complex data findings both verbally and in writing to diverse audiences with varying levels of understanding of the business

  • Ability to drive efficient and effective planning processes by implementing and upholding a strong project management discipline across boundaries

  • Occasional travel as necessary for field and corporate interfacing

Preferred Qualifications

  • Master's or other Advanced Degree


Bachelor's degree or equivalent relevant experience

Pay Range

The typical pay range for this role is:

$63,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/03/2024

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.