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Rogers Customer Service Consultant in Woodstock, Ontario

This is a remote role which means you get to work from home!

We ask our teams to rally one day a month at a Rogers location for a special culture day once we return.

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers.

We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here (https://performancemanager4.successfactors.com/doc/custom/Rogers/Your%20Career%20at%20Rogers%20Ground%20Rules-%20EN.PDF) to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

Wondering what it takes to join our team? Click here (http://rogerscare.rjp.cdglhosting.com/) to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device!

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.  Let’s make your possible at Rogers.

At Consumer Care, we believe our people are the heart of our success. We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians. We are leading the way in 5G for both coverage and reliability. Consumer Care is an opportunity for you to build something amazing, while accelerating your career. Together we can make more possible.

Life at Consumer Care – What We Offer

<@ Rogers or follow us on LinkedIn>>

We invest in our people to unleash their potential so we can win as a team! As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

  • Unlimited access to Headspace Premium for mindfulness training

  • Access to a virtual walk in clinic to connect with Healthcare Professionals from home

  • LIVX – Fitness Membership to attend classes virtually

  • Company matching contributions to charities you support

  • Paid time off for volunteering

  • Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan

  • Employee discounts to our products and services

  • Leadership development, Mentorship and Coaching programs

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

https://youtu.be/i8Cp-R42LtI

What We’re Looking for

We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.

What You’ll Do

Our customers come first, and they inspire everything we do.  As part of our team, you will be providing world class customer service by connecting with our customers, analyzing their needs and offering customized solutions.  You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule.  You will be speaking to different people from across Canada. 

Who You Are

  • High School Diploma or equivalent

  • 1+ years of customer interaction in a professional role, either face to face or over the phone

  • Expert in communication and listening

  • Strong analytical and problem-solving skills & ability to work a flexible schedule

  • Navigate multiple computer systems & multitasking

Customer Service Consultant

Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.

Posting Type: Internal and External Candidates Considered

Hiring Manager: Nad Selhami

Recruiter: HR Recruitment Administration

Salary Grade: 3C

Schedule: [[req_RogersFullPartTime]]

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: Remote

Travel Requirements: None

Bargaining Unit/Union: [[customString3]]

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Referral Bonus Amount: $$750.00

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success

  2. Our customers come first. They inspire everything we do

  3. We do what’s right, each and every day

  4. We believe in the power of new ideas

  5. We work as one team, with one vision

  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ (https://performancemanager4.successfactors.com//RCI/Rogers_Recruitment_FAQ.pdf) .

Location:

Woodstock, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits

· Donation matching

· Paid time off for volunteering

· Wealth Accumulation including: Pension plan & Employee stock options

· Generous employee discounts

· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.

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