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American Tower Salesforce Administrator in Woburn, Massachusetts

The Team

We are seeking a Salesforce Administrator to join American Tower’s Salesforce team as part of IT. The Salesforce develops and maintains the Salesforce platform. Day to day you will engage with internal customers to understand their needs and deliver quality software that provides measurable business value. As a Salesforce Administrator, you will partner cross-functionally to develop initiatives through full software development life cycle, including but not limited to supporting business case creation and software development, performing acceptance testing and end-user training, and launching the product .

What You Can Offer Us

  • Configure and administer the Salesforce platform on a day-to-day basis to support small projects, tickets, and general upkeep of the platform. Assist with problem resolution to ensure customers receive prompt, efficient service; be ultimately responsible for customer satisfaction.

  • Serve as an active participant in a matrixed project team to ensure timely, regularly scheduled delivery of user improvements and enhancements by effectively using a combination of Waterfall and Agile methodologies.

  • Apply technical knowledge and Salesforce administration experience to help envision and design creative, feasible solution options.

  • Develop and maintain productive business customer relationships; be the “voice of the customer” to the IT project team and with project team members; support development and delivery in a collaborative manner.

  • Help ensure business and operational readiness for deployment of system enhancements, new products, and process changes; support end-user training.

  • Other duties as assigned.

What You Need to Succeed

  • Bachelor’s degree required.

  • Minimum 3 years of product management and/or system administration experience required.

  • Two years of Salesforce experience preferred.

  • Knowledge of Agile, Waterfall, and other and IT project management methodologies.

  • Experience leading cross-functional projects.

  • Understanding of IT and business concepts.

  • Able to evaluate the impact of business changes on systems.

  • Excellent computer skills, including Microsoft Office suite and related tools ( e.g ., Visio, Project, OneNote, etc .).

  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.

  • Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.

  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy or any other characteristic protected under applicable law.

American Tower (the “Company”) is an equal opportunity employer and is committed to a diverse workforce. The Company is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process can contact us at (617) 587-7911 for assistance.

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