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Wisconsin Government DMV Field Services Supervisor - Madison West in Wisconsin

Department of Transportation

DMV Field Services Supervisor - Madison West

Job Announcement Code(s): 21-00554



Classification Title: /JAC:

Job Working Title:


DMV Field Services Supervisor

Type of Employment:

Full Time (40 hrs/week)


This position is in schedule-range 81-03 with an annual salary of $60,320

-$73,840, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.


Mackenzie Morris, HR Specialist Sr, 608-264-7223, Mackenzie.Morris@wi.gov

Bargaining Unit:


Area of Competition:


Deadline to Apply:


The deadline to apply to this position is 11:59pm on Sunday, March 7th.

Assessment Information:

07980 -



Are you looking for an exciting way to further your leadership skills while assisting in providing a high level of customer service to the citizens of Wisconsin?

TheWisconsin Department of Transportation(WisDOT), Division of Motor Vehicles (DMV) is currently recruiting to fill a Field Services Supervisor located at the Madison West Customer Service Center at 8417 Excelsior Drive, Madison, WI 53717.

WisDOT andDMVis a great place to work! We offer greatbenefits,including an excellent retirement plan, an extensive health insurance package, a casual office atmosphere, flexible work schedules, ample paid time off, and an exceptional employee assistance program that consist of a variety of programs and tools to help promote wellness! This is an excellent opportunity to join a fantastic organization that can provide a great deal of personal satisfaction while serving the citizens and visitors of the Great State of Wisconsin!

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. The WisDOT IDEA continues to drive us forward in our mission to provide leadership in the development and operation of a safe and efficient transportation system. We operate with integrity as we build trust and confidence in all our relationships through honesty, commitment, and the courage to do what is right in all of our efforts. We strive for diversity in creating an environment, including all people and opinions, which cultivates opportunities to bring varied perspectives to the work being done and decisions being made. We believe in leading by excellence by providing quality products and services that exceed our customers- expectations by being professional and the best in all we do. We are committed to maintaining accountability, both individually and collectively, for the impact of our actions on resources, the people we serve, and each other.

Position Summary:

This DMV Field Services Supervisor position supervises a single, large team at the Madison West DMV Service Center. This position is responsible for the administration of the driver license, motor vehicle registration, and ID card programs at DMV service centers. Responsibilities include: assigning work schedules, reviewing financial reports including cash errors, identifying training needs, and approving leave requests.

Additional job duties include: analyzing issues for consideration in new legislation or division policies and plans, developing processimprovement efforts, encouraging staff to achieve unit goals, conducting performance evaluations, handling discipline issues, developing and monitoring budgets, and special projects as assigned. Travel may be required.

Special Notes:

These positions may require occasional night and weekend hours.

Prior to any appointments for position(s) filled from this recruitment/announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Supervisors working in our Bureau of Field Services may perform driver license examining and will be required to possess and maintain a valid driver license.


Aqualifiedcandidate will have experience or training with all of the following:

  • Interpreting, analyzing and applying complex information, such as laws, rules, or policies and arriving at conclusions or recommendations.

  • Training and improving performance of staff including providing guidance and feedback.

  • Developing, implementing and measuring process improvement efforts.

In addition to the above, awell-qualifiedcandidate will have experience with one or more of the following:

  • Assigning and delegating work

  • Coordinating work processes between different work units/areas

  • Approving and modifying work schedules

  • Developing program/project goals

  • Responding to and addressing employee discipline problems

  • Leading and coordinating meetings

  • Interpreting personnel related policies/procedures

  • Conducting evaluations of performance and recommending appropriate action if necessary