Novant Health Patient Partnership Specialist in Winston-Salem, North Carolina
Novant Health is seeking a Patient Partnership Specialist to serve as a liaison between the patient and Novant Health. Responsibilities include managing the grievance resolution process and assisting with complaints when escalated. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Education: Bachelor's degree required.
Experience: Minimum three years customer service experience required, preferably in a healthcare setting required.
Licensure/certification/registration: Public notary required.
Additional skills required: Patient Partnership Specialists use their independent judgement and decision making skills to advise and/or direct clinical front line staff, managers, and physician partners on how best to resolve and respond to complaints and grievances following appropriate policies and procedures. Patient Partnership Specialists represents administration regarding patient complaints and grievances, making decisions and recommendations on how best to support our patients, families, and guests regarding care and concerns. Patient Partnership Specialists lead/manage the complaint and grievance process in the manager’s absence and as directed per above assignments received. Excellent verbal and written communication skills. Strong writing, editing and proofreading skills are essential.
Additional skills preferred: Ability to speak Spanish and successfully complete Novant Health bi-lingual competency program and communicate as effectively in English.
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
Our team members are part of an environment that fosters team work, team member engagement and community involvement.
The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
Job Opening ID: 2021-112983
External Company URL: https://www.novanthealth.org/careers.aspx