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Novant Health Credit Resolution Clerk in Winston Salem, North Carolina

Responsible for reconciling patient accounts in a credit status due to overpayment, contractual posting errors, and other issues. Follows proper control procedures for issuing refunds. Investigates and reports trends and issues which result in credit balances. Serve the department and Novant Health as a diverse team player; provide effective communication to co-workers and management at all times; and fulfill all assigned responsibilities to achieve departmental and CBO goals.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

  • Education: High School or GED required. 2 Year / Associate Degree preferred.

  • Experience: Minimum 3-5 years work experience in patient accounting or related field required.

  • Additional skills required: Excellent communication and organizational skills required. Knowledge of third party reimbursement, medical billing, claim forms, and federal and state regulations concerning medical billing. Ability to investigate, analyze and resolve issues. Ability to work independently, efficiently and accurately. Proficient in Microsoft applications, Excellent Customer Service skills.

  • Additional skills preferred: Basic accounting and medical terminology.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.

  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

External Posting Title: Credit Resolution Clerk

Job Opening ID: 2022-125940

Name: Patient Financial Services

Name: 8:00am-5:00pm

External Company URL: https://www.novanthealth.org/careers.aspx