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Novant Health Manager of Human Resources Solutions Center in Wilmington, North Carolina

The HR Solutions Center Manager will report directly to the Director of HR Solution Center to support the solution center team. The HR Solutions Center Manager provides on-site leadership, motivation and direction for the solutions center team members and builds internal relationships. This position ensures compliance with established internal controls, operational controls, and risk management as directed. The Solution Center Manager is responsible for delivering high standards of service to customers by making the most effective and efficient use of solution center technology and human resources. This position creates a range of measurements to monitor, analyze and plan improvements to service center performance. To meet these responsibilities, the manager must be a combination of expert service provider, coach, trainer, mentor, motivator and manager. The HR Solutions Center Manager will work closely with the HR Solution Center team members to create a productive, positive employee experience for all levels in our company. The manager leads the solutions center team to set the tone for establishing the relationship team members have with Novant Health before they join the organization, and for the lifecycle of their employment.

This position will be based in Wilmington, NC, Winston-Salem, NC or Charlotte, NC; Wilmington, NC is preferred.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

  • Education: Bachelor's degree required.

  • Experience: Minimum of five years experience in Human Resources Leadership.

  • Additional Skills required:

  • Great acuity with Microsoft Office applications.

  • In-depth understanding of HR and payroll systems.

  • Demonstrated ability to manage others and prioritize work under rapidly changing conditions.

  • Complex problem-solving skills and good decision-making ability.

  • Collaborative leader and team player.

  • Able to work effectively on multiple assignments concurrently.

  • Ability to recognize, handle, and protect sensitive/confidential information.

  • Ability to relate to a diverse group.

  • Exceptional oral and written communication skills, and ability to draft clear, concise communications and documents.

  • Highly effective communicator with the ability to build relationships with a view of inclusion and belonging

  • Strong analytical, consulting, organizational, and strategic thinking skills

  • Action oriented, willing to do what is needed in order to move projects forward in an organized manner with consistent execution.

  • Strong digital fluency

  • Entrepreneurial spirit and innovative drive for reaching the next great idea and exceeding goals.

  • Intellectual depth, moral integrity, personal vision, creativity, leadership skills, fortitude, sincerity and diplomacy.

  • Ability to work independently and as a team player who will productively engage with others at varying levels of seniority within and outside of Novant Health.

  • Bilingual in Spanish.

  • Additional Requirements: Relationship management skills that include listening and consultative abilities, as well as the ability to establish credible relationships with business partners to drive change.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.

  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

External Posting Title: Manager of Human Resources Solutions Center

Job Opening ID: 2021-103804

Name: 8:00am-5:00pm

External Company URL: https://www.novanthealth.org/careers.aspx