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Cargill Transportation Support Coordinator in Wichita, Kansas

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Job Purpose and Impact

The Transportation Support Coordinator proactively monitors and communicates delivery status of shipments to sales, customers, carriers, and other stakeholders. You will also be responsible for collecting and organizing data for company reporting, including metrics and service failures for management analysis.

Key Accountabilities

  • Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.

  • Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.

  • Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.

  • Compile documentation of service incidents to be presented to the management for resolution

  • Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

  • Other duties as assigned


Minimum Qualifications

  • High school diploma, secondary education level OR equivalent

  • Minimum of two years of related work experience

Preferred Qualifications

  • Bachelor's degree in Business, Supply Chain OR related area.

  • Minimum of two years of customer service experience

  • Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking

  • Excellent written, verbal, and interpersonal communication skills

  • Demonstrated strong client and customer focus

Equal Opportunity Employer, including Disability/Vet.

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.