Our Ability Jobs

Description

As a Payments Product Specialist here at Citizens, you’ll be part of a diverse, newly formed and evolving Product team driving payments innovation across the enterprise.

In this role you’ll be interfacing with sales teams, internal colleagues, and customers on a regular basis to support our cash management product set. Another significant responsibility will be project management, helping deliver enhancements following Agile methodology and utilizing Jira software. New product features can be based both on in-house development or through implementing vendor solutions.

As this is a fast growing and evolving team, a desire and ability to wear many hats and pivot frequently is important.

This is a rare opportunity to join a team that has a startup feel within the security of an established and stable organization (listed on Fortune’s World’s Most Admired Company list). With the exposure to all divisions of the bank and the inherent visibility offered to the incumbent, the role offers great development potential and a solid foundation for a dynamic career path which can be shaped by the candidate’s interests.

• Help coordinate enterprise payments strategic and tactical initiatives- with an emphasis and focus on driving client value by leveraging the ongoing payments / digital evolution.

• Help with assessing market opportunity, competitive offerings, customer needs, ROI, and the ability for the bank to differentiate itself and be seen by the market as an innovator across all relevant lines of business.

• Support sales colleagues with trainings, educational content, product questions, customer issues, etc.

• Conduct UAT testing for new product enhancements and BAU code drops

• Work with product, business stakeholders, or other sources to identify and define client needs and emerging trends.

• Help with managing the development and maintenance of competitive analysis and market research for competitive offerings.

• Conduct research on product enhancements and new product offerings. Initiate product development cycle for agreed upon development initiatives.

• Continuously learn about technology and business changes and ensure appropriate steps are taken to meet requirements.

• Define, develop, and lead the implementation of product roadmaps and capabilities to support business and customer needs

• Technical Excellence -- Provide effective technical solutions to functional challenges. Apply current procedures and technologies to resolve business issues. Continuously builds knowledge-base and keeps up-to-date on technical and procedural job components.

• Products and Services -- Research the target market to identify how product and services are sold and delivered. Identify product and service linkages across the business and enterprise.

• Agile Methodologies – Using agile methodologies, apply appropriate techniques to facilitate innovation and execution. Apply and interpret metrics to measure team progress and effectiveness.

• Requirements Analysis -- Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases. Produces detailed functional and information requirements models and documentation. Trains others on requirements work and quality reviews.

Qualifications:

• 5-7 years’ experience in Banking or Fintech, Payments experience preferred

• Skilled at drafting executive presentations and business cases

• Experience with Scrum at Scale and Jira software is a plus

• Comfortable with excel for reporting and data analytics

Education:

Bachelors Degree or equivalent work experience

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F 8-5 Hybrid Schedule in office in Westwood MA 3 days and 2 days remote

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.