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Pearson Test Center Manager - Wellesley, MA in Wellesley, Massachusetts

Test Center Manager - Wellesley, MA - ( 2106436 )

Description

Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for

information technology, academic, government and professional testing programs around

the world. Pearson VUE provides a full suite of services from test development to data

management, and delivers exams through the world’s most comprehensive and secure

network of test centers in more than 180 countries, where we validate the skills and

knowledge of millions of individuals every year.

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Wellesley, MA. This position is benefit eligible (health insurance, paid time off, vacation, and holiday pay.)

Starting wage is $17.95.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach

and market-leading businesses. Pearson is listed on both the London and New York stock

exchanges (UK: PSON; NYSE: PSO).

SCHEDULE REQUIREMENTS:

Our ideal candidate demonstrates flexibility and teamwork.

Ability to work 35 to 40 hours per week with an expectation to work more hours as needed.

Employees must be available to work shifts between the hours of 715am - 8pm as scheduled, any day Monday through Saturday. Event days (2 to 4 times a month) have extend hours, must be able to work between the hours of 6:50am to 10:30pm.

Ability to work approximately 2 Saturdays per month.

Available to address operational problems when not at test center.

Responsibilities:

Expand your career at Pearson VUE in our entry level Test Center Manager position for

our Wellesley location. You will utilize your communication and customer skills with external

customers while also working to select new Test Administrators, provide job coaching, and

fair performance appraisals to current employees.

60% of daily tasks are Test Administrator responsibilities:

  • Performs on-time site opening and closing procedures.

  • Understands all testing procedures.

  • Checks in examinees, verifies identification, and explains the exam process.

  • Monitors examinees while testing.

  • Maintains a secure testing environment.

  • Communicates with internal technical support to investigate and fix technical issues.

  • Strictly adheres to company policies using careful judgment.

  • Responsible for maintaining a professional and clean testing center with light housekeeping

duties.

  • Arrive on time for all scheduled shifts.

  • Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

The Test Center Manager is the onsite manager of a small team of Test Administrator employees.

  • Site staffing/hiring/retention/conflict resolution/scheduling.

  • Trains, develops and coaches staff.

  • First contact for facility issues.

  • Ability to multi-task.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

  • Minimum of 1 year customer service experience preferred.

  • One year supervision experience in customer service preferred.

  • High school diploma or equivalent is required. Bachelor's degree or equivalent business

experience preferred.

  • Team leading and training skills, and exposure to a testing environment are strongly

preferred.

  • Strong communication and customer service skills are a must, delivered with focused

attentiveness and moderate interaction.

  • Must be flexible in work hours and days.

  • Ability to complete all tasks in a timely and efficient manner, and handle a reasonable

amount of stress.

  • Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and

email.

  • Ability to operate a computer, fax, and telephone.

  • Must be able to work in a quiet, focused environment and hear spoken words in soft

voices.

  • Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods

of time while escorting candidates back and forth, up to 50-100 times per scheduled shift,

to and from the testing room. Must have the ability to sit for long periods of time. Must be

able to bend, stoop & lift from a stooped position.

  • Must be able to see small details at a distance. Ability to see names clearly on id cards

and the computer screen.

Primary Location : US-MA-Wellesley

Work Locations :

US-MA-Wellesley-20 William Street

20 William StreetSuite 210

Wellesley02481

Job : Testing Center

Organization : Assessments VUE

Employee Status : Regular Employee

Job Type : Standard

Job Level : Team Leader

Shift : Day Job

Travel : No

Job Posting : May 4, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2106436

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