Cargill Commercial Excellence Digital Enablement Lead in Wayzata, Minnesota
Commercial Excellence Digital Enablement Lead
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position Purpose & Summary
Join the Corporate Commercial Excellence COE team, where your goal is to develop a strategy that helps Cargill maximize customer retention, create an ease of doing business, and drive profitable growth through our emerging digital route to market. This will be accomplished by leading our customer focused Digital Experience Strategy efforts while understanding our customer needs, working across the Cargill businesses to capture requirements, and by working collaboratively with IT (Digital Experience Office DXO) and business stakeholders. This person will be responsible for extending our customers experience beyond our physical asset base and driving sales through the direct-to-customer channel, while supporting omnichannel initiatives through our digital strategies.
This position will be a key member of the Corporate Commercial Excellence COE and will operate globally to develop and lead our Digital Enablement Strategy efforts. The individual chosen will need to anticipate customer and business needs, build internal stakeholder commitment, develop deployment roadmaps, and partner across organizational boundaries to jointly develop, launch, and govern a digital experience that resonates with customers.
40% Product Delivery: Using an agile mindset, plan and execute a global program to develop, deploy and sustain the Digital Experience Platform throughout Cargill. Maintain scope, requirements, timeline, budgets and communicate effectively with a large and diverse set of stakeholders. Identify and proactively manage risks and issues to deliver work within scope, cost, and quality targets.
20% Drive the Commercial Excellence Digital Enablement Strategy: Focus on product alignment, collaboration, and interconnections Recommend future directions based on research and collaboration with customers, business stakeholders, IT, and other digital experts to build on existing plans, develop new plans, and ensure alignment of the overall product. Drive thought leadership by working with and influencing data owners, ERP and CRM deployment teams to ensure efficiency and interconnectivity between systems.
20% Customer Experience, Sustainment, and Continuous Improvement: Build customer personas and journey maps by engaging with our customers. Establish a process to continually ensure the end product is designed to resonate with our diverse customers and driving future change based on industry and business disruptors anticipated via the Digital Strategy. Partner with various functional and business stakeholders to ensure data, processes, and the end user experience continually improves, and transforms based on business vision and strategy.
20% Financial Management: Manage the financial investment in the Digital Experience Platform to a known budget that is financially feasible and responsible for the lines of business that will be using the platform.
Minimum Required Qualifications
Bachelor’s Degree or 4 years of equivalent experience.
7 - 10 years of experience leading customer facing digital projects in a large matrixed organization.
4 years of experience leading a Digital Strategy with a background in an ecommerce environment and understanding of Sales and Marketing functions.
Experience working with a “modern” systems architecture (cloud, API, BigData, etc.).
Proven experience managing programs, projects, and continuous improvement initiatives.
Ability to develop CX tools such as journey maps and customer personas.
Strong bias towards action, measurements, KPIs, and score-carding.
Effective experience leading change and communication with a large and diverse group of stakeholders.
Demonstrated ability to deal with ambiguity.
Proven ability to break down barriers in order to pave new paths (which may be in direct conflict with existing corporate culture).
Ability to challenge the “status quo” and inconsistencies, courage of their convictions.
Strong customer focus and connection to external knowledge in Digital platforms.
Proven experience working in a DevOps shop and with agile principles.
Experience interacting with a team of highly technical software engineers translating features into technical requirements as well as translating technology to a business audience.
B2B / B2C Digital Marketing and E-Commerce experience.
MBA or equivalent business experience.
Program/ Project and/or Agile Methodology experience.
Experience with the Salesforce platform.
SAP, Cloud Technologies, and API knowledge.
Equal Opportunity Employer, including Disability/Vet.
Job General Management
Primary Location US-MN-Wayzata
Job Type Standard
Shift Day Job
Req ID: WAY07517
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