DCG Communications Account Supervisor in Washington, District Of Columbia
DCG Communications (DCG) is seeking a motivated, collaborative and highly organized Account Supervisor to work closely with our Project Manager to lead our team on behalf of our federal client, managing a large-scale program, encompassing multiple projects, with a total lifecycle budget and complexity comparable to the task order at hand. The Account Supervisor will develop and execute strategic communication plans in line with the client?s goals and objectives, providing value-add initiatives and generating new ideas. Tasks may include planning, initiating, managing, executing, and closing out small and large-scale programs in support of the agency?s mission.
The client team will deliver a broad spectrum of communications products in support of the client?s services and direct communications support to the client?s management team. Additionally, the team will support and evaluate internal/external social media tools, provide maintenance, operation, and content support of the Internet/intranet websites, SharePoint pages/portals, and social media platforms through the development of presentations. Lastly, the team will develop talking points, web content, and other deliverables, as necessary.
Location: Currently the team is working virtually due to COVID-19. Under typical circumstances, the Account Supervisor will work onsite four days per week at our client?s office in Washington, DC.
Master?s degree or equivalent years of relevant experience
A minimum of eight (8) years of prior public relations and communications experience to include leading projects and supporting and managing federal programs
Strong experience leading web projects
Proven ability to work with senior-level executives
Experience creating content for web and managing projects from conception to completion
Exceptional attention to detail and highly organized
Proven to have excellent writing and project management skills, an eagerness to work in a fast-paced environment, and the ability to manage a diverse workload
Ability to lead and direct federal projects to include strategic planning, overseeing delivery, client management, directing all communication, managing deliverable schedules, and more
Demonstrates strong writing skills for content generation with the ability to edit materials prepared by others to ensure deliverables are client-ready
Experience providing internal communications with the Department of Veteran Affairs (VA) or other federal agencies strongly preferred
Experience with knowledge management and change management initiatives strongly preferred
Additional responsibilities of an Account Supervisor:
Digests and concisely presents information from multiple sources verbally and in writing to team members and clients
Attention to Detail
Ensure client-facing products are error-free
Actively responds to all incoming client communications and builds positive relationships with client as a trusted partner and advisor, in compliance with all ethical expectations
Effectively sets expectations of clients
Specialization & Learning
Demonstrate expertise in industry best practices and emerging trends related to a chosen specialty and finds ways to apply that knowledge to account work
Analysis & Evaluation
Evaluate results against account objectives and client expectations and when needed, makes proactive recommendations about areas for account growth or improvement
Possess high-level knowledge of relevant technological resources and communications tools and incorporates them to account work, as budget allows
Leadership & Emotional Intelligence
Contribute to account strategy; oversee deliverables; serve as day-to-day client manager; display team and project leadership skills and provides guidance to junior account team members
Set team/manage expectations in terms of performance, communication, and work standards
Establish a positive work culture within the account and serves as a trusted voice and approachable person to help team members work through challenges
Raise concerns with ability to meet expectations
Offer suggestions and resources to improve team dynamic
Engage team members on their attitude towards account; listen intently and advocate for improvements when necessary
Assist staff in conflict resolution and problem solving, mentor staff
Proactively uncover opportunities to create client value in existing or new client accounts
Display advanced people and project management skills by understanding how budget, ODCs, and hours are allocated to maximize contract
Understand facets of your team's business development/account management plans
Become proficient in government procurement and business development vernacular
Proactively identify, implement, and address efficiency, risk management, and value-add activities
Apply sound and informed logic to structure problem solving and recommendations
Identify and builds relationships w/ clients and prospective clients
Manage specialized/shared resources
Clearly articulate the value that the DCG project brings to the client's mission
Work with Director, VP & CFO to understand and achieve the desired profitability of the contract
Undertake activities that provide clients with a return-on-investment (ROI)
Work closely with DCG leadership to support contract recompete
Steward of DCG revenue and profitability
Help to write contract modifications; scopes hours based on current contract, budget and client experience; manages partner scoping
Stay on top of trends/ research and brings new ideas to the table that can become ?products and offerings? that DCG can provide to the client
Support DCG proposal efforts as needed, writing, research, past performance write-ups, etc.
What?s in it for you?
DCG prides itself on having a unique and flexible culture. We value hard-working, self-motivated and dedicated employees and are committed to providing an opportunity for tremendous career growth and earning potential.
We offer a comprehensive benefits package to include the following:
Health / Vision / Dental Insurance
Short-term and Long-term Disability
Group Life Insurance
Generous vacation, sick and holiday leave
Retirement plan with 3% corporate match and 100% vesting from day one
Flexible Spending Accounts (medical, dependent, parking, transit)
5 days per year towards professional development, training, and conference
DCG Communications (DCG) is a specialized communications consultancy focused on developing influential communications programs to help clients build their brands and enhance their reputations. A majority of our work is with the federal government and we currently support a number of long-term projects with the following agencies: Departments of Veterans Affairs, Defense, State, Homeland Security, Housing & Urban Development, Small Business Administration, U.S. Coast Guard, BBG, and more!
DCG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.