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National Grid Senior UX Researcher User Centred Design in Warwick, United Kingdom

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works in a harmonised partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team.

Job Purpose

The Senior UX Researcher will be responsible for providing a senior role in answers to challenging and often unexplored questions about a product. You will also be responsible for identifying the user's needs, pain-points, and requirements and translating their insights into actionable documents such as user personas, affinity diagrams, mental models and other industry-standard reports. You will lead usability testing of existing products and prototypes, complete competitor analysis, and perform user satisfaction benchmarking.

The role can be based out of London or Warwick, and we continue to offer hybrid working from the office and home.

Currently the team is operating on a typical pattern of 1-2 days per week in the office, depending on business and personal need.

Key Accountabilities

  • Partner with product management, engineering, and business operations teams to provide the best outcomes for our users.

  • Ensure quality delivery by identifying opportunities for process improvement and standardization that will assist with efficiency while maintaining quality for our users.

  • Bring strategic thinking and business acumen to facilitate discussions with our users.

  • Provide insights and user requirements and how they map to business outcomes that inform design concepts and product feature values.

  • You have experience of, and can help teams adopt, a wide range of user research methods.

  • You can plan user research for services with challenging user needs and complex user journeys.

  • You can advise colleagues on the choice and application of research methods to assure best practice.

  • You understand what problem the team is trying to solve.

  • You can align user research activities to inform decision making and action.

  • You know how to help an organization continually assure, improve and innovate their practices to generate clear and valuable findings.


  • Undergraduate degree in Psychology, Human Computer Interaction, Social Science or a related field, or the equivalent in years of professional experience

  • Minimum 6+ years of experience in a customer-facing, enterprise-level digital agency or consulting firm conducting hands-on user research.

  • Command over a broad set of quantitative and qualitative user-centred design research methods (i.e., usability testing, concept testing, usability benchmarking, ethnography, longitudinal studies, journey mapping, personas, research roadmaps, diary studies, information architecture methods, etc.)

  • Strategic and creative thinker with a data-driven mindset and excellent communication skills

  • Experience with qualitative and quantitative user research software platforms such as UserTesting, UserZoom or Optimal workshop a plus

Wat You'll Get

A competitive salary between £52,000 - £72,000 – dependent on capability

As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.