Job Information
National Grid Customer Content and Channel Specialist in Warwick, United Kingdom
About us
At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a Customer Content & Channel Specialist and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered.
National Grid is hiring a Customer Content & Channel Specialist for our Customer Connections department in our Warwick Head Office.
About the role
Within Customer Connections, the Customer Strategy & Insight Team is responsible for the National Grid Electricity Transmission (NGET) strategic approach to customers, ensuring forward looking approaches to identifying and meeting the needs of all customer types.
The Customer Content & Channel specialist will work closely with colleagues across NGET to create external content that supports engagement, promotes success stories, and provides greater clarity around Customer Connections (CC) & National Grid Electricity Transmission’s (NGET) role and day-to-day activities. The role will help ensure that all externally-facing material is of the right quality and aligns with NGET’s brand image.
What you'll do
Support the Customer Strategy and Insight Team Manager to developing short- and long-term initiatives, aligned to content and channels, in line with the NGET Customer Strategy, designed to improve NGET customer service.
Work closely with Corporate Affairs, ensuring alignment with NGET wide strategy & customer/industry liaison.
Work closely with CC Data & Digital team, ensuring consistent narratives across externally facing digital products.
Along with the Customer Strategy & Insight Manager, advising colleagues on the right channels to use for their specific external engagement objectives and target audience.
Owning the rolling 12-month topic content plan to support the Electricity Transmission (ET) Customer Connections engagement plan
Be a subject matter expert on content and channels in support of colleagues across Customer Connections.
Copywriting and/or proof-reading of externally-facing materials for a range of topics across Customer Connections and for a range of channels, in support of colleague-led engagement. This could include, but may not be limited to:
Presentations for webinars, workshops, etc
Reports and consultations for external publication
Digital content for web (working with the Group Strategy Digital team)
Social media content (working with the Group Strategy Digital team)
Online surveys (working with the Group Strategy Digital team)
Along with the Customer Strategy & Insight Manager, owning the customer content on the Electricity Transmission (ET) website and (through ongoing and regular reviews, including an annual audit) ensuring that content across all customer pages is accurate, up to date, relevant, appropriate and consistent.
About you
Impeccable written communication skills
A good understanding of and a passion for the energy industry and NGET’s role in it
Practical experience of preparing tailored articles, reports and presentations to engage relevant audiences
Excellent copywriting skills.
Excellent stakeholder engagement skills.
Excellent copywriting skills.
Advanced use of PowerPoint is essential.
Excellent attention to detail
Experience of working with third-party agencies.
Ideally, experience in managing web content management systems (CMS) and research surveys (although support will be provided)
Degree or equivalent experience is required.
What you'll get
Salary of £46,000 - £54,000 dependent on capability.
Annual Performance Based Bonus
26 days annual leave plus eight statutory days, and the option to buy additional or sell holiday days.
Generous contributory pension scheme – we will double-match your contribution to a maximum company contribution of 12%.
Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it’s relevant to your role.
Access to several flexible benefits such as a share incentive plan, Private Medical insurance, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
Access to numerous apps which support health, fitness and wellbeing.
More information
National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing, and improving.
In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.
To find out more about us, please follow the link below:
https://www.nationalgrid.com/electricity-transmission/
The closing date for applications is 17/09/24 at 23:59
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