Job Information
Biogen People Services Coordinator in Warsaw, Poland
About the role
People Services Coordinator is responsible for providing efficient HR operational support to new hires, current and former employees as well as HR Partners in a respective region. You will be responsible for complex problem resolution and case management for a designated region. You will be delivering HR processes and, in some regions, also covering benefits, time and attendance and some payroll activities. You will liaise with HR Partners and CoEs to deliver timely and quality service.
What You will do
Assist employees and HR Partners on global processes and generic questions on benefits, payroll, compensation and HR policies.
Perform Workday entries and corrections as requested by employees, Talent Acquisition and HR Partners. Provide self-service support if needed.
Maintain (create, update) SOPs and respective HR articles to ensure these are reflecting current processes.
Achieve set KPIs and goals, adhere to established customer service standards.
Perform special projects as assigned by the management team.
Who You Are
You are experienced Analyst and you worked in advanced GBS/SSC/BPO organization. You are able to work in global team environment and communicate effectively with internal and external business partners of all levels & disciplines . You pay attention to detail and you have strong analytical skills.
Required skills
Previous experience (at least 1 year) in general human resources / benefits/ payroll;
Ability to understand, interpret and communicate HR policies, procedures and ability to deliver excellent customer care for complex queries;
Critical thinking, problem solving and judgement skills;
Ability to deliver excellent customer care;
Service-oriented attitude and willingness to train other team members;
Good listening skills and patience to work with all types of employees;
Ability to maintain a positive attitude;
Individual should have high energy with the ability to organize / prioritize workload.
Technical skills, basic IT skills and knowledge
Good business English is a must. Additional languages eg: Portuguese, Spanish, German is a strong plus
At our newly built, centrally located Warsaw office, our team supports a global organization with dedication and innovation. In this office, where 31 nationalities form our community, we celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace has earned us a Great Place to Work Certificate for three consecutive years and Best Places to Work Awards in both Poland and Europe.
What drives us every day is our unique purpose, working passionately to change the lives of patients affected by rare neurological diseases. If our mission resonates with your heart and career aspirations, join our team.
We eagerly anticipate welcoming you to our dynamic and collaborative environment, where together, we make a meaningful impact on a global scale.
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.