Our Ability Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Please note this role is Part-Time and a Fixed Term Contract

The Issues Management Analyst is responsible for the end to end management of issues.

The successful candidate will be the centralized contact for issues, liaising with other lines of defense to ensure tracking and remediation plans are established and completed timely. The position will also ensure issues are tracked and reported in a centralized issues management system.

The role will also be responsible for the following:

• Identifying material risks and key controls

• Understanding our aggregate risk position for all levels

• Conducting end to end assessments of the adequacy and effectiveness of controls.

• Addressing requirements of Group Policies and Regulation.

• Completing evidence validation of issues moving to closed status

• This role as part of the CRO function will have responsibility for all aspects of Risk Management and Business Controls effectively managing their risks. It will include Risk Assessment, Identification, Management and Mitigation Controls across all aspects of the Business within the specific business line

• Maintains a repository of all open issues, observations and remediation plans. Establishes meeting routines with business owners and lines of defense to ensure appropriate progress on issues

• Acts as the Risk Liaison between the Business, other Risk areas and Audit & Exams on the vetting of new issues

• Ensures remediation requirements include policy and procedure updates where necessary

• Promotes a Risk culture and Risk awareness across the Bank. Identifies emerging risks and work with the business and/or appropriate risk specialists to identify preventative actions

• Develops multiple reports for different management levels to communicate progress of issues.

• Escalates and professionally debates when necessary

Requirements for the role:

• 4 - 5 years experience across finance / operations / payments / credit / fraud

• Thorough knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

• Thorough understanding of the business line's operations, products/services, systems, and associated risks/controls

• Experience in Payments Acquiring products is a benefit

• Thorough knowledge of Risk/Compliance/Audit competencies

• Strong process facilitation, project management, analytical skills with proven ability to work independently

• Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs

• Proven adaptability to changing priorities

• Ability to think independently and provide credible challenge on process reviews

• Excellent presentation, interpersonal, written and verbal communication skills

• Applicable professional certifications preferred (QFA / Diploma in Risk etc.)

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.