Cerner Support Technician II - Western Missouri Medical Center in Warrensburg, Missouri
Support Technician II - Western Missouri Medical Center
As a Support Technician II you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine and non-routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support. As a member on this team you will install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform telecom moves, adds and changes (MAC work) for end users.
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Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
EEO is the Law (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)
E-Verify Participation (English)
Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)
EEO is the Law (Spanish)
E-Verify Participation (Spanish) (https://www.cerner.com/-/media/88648CD9668E49FBA6EB9C11FAA1634F.ashx)
Right to Work (Spanish)
At least 4 years total combined higher education and related work experience, including:
At least 1 year of customer service, call center, hospitality and/or technical support work experience
At least 3 years of higher education and/or additional work experience directly related to the duties of the job
Associates degree (Higher Education, Higher National Diploma)
At least 1 year of operating systems support work experience
At least 1 year of office support, call center or phone support work experience
At least 1 year of end-user device support and troubleshooting work experience
CompTia A+ Certification and / or Microsoft Certifications
Must reside in or around the Warrensburg, MO area
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned
Relocation Assistance Available:
Job Family Group:
Support Services & Operations