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National Grid Senior Infrastructure Engineer in Waltham, Massachusetts

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a Senior Infrastructure Engineer for our Digital Workplace Services (DWS) Team!

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry. To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Location: Candidates are required to reside in Connecticut, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, or Vermont. Hybrid and flexible working is ingrained into our culture, this permanent role offers a mix of office and home working.

About the role

Organizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere. National Grid must undergo significant transformation to create a digital workspace that will meet the growing needs of our Business and end users. The Senior Engineer is a crucial role to help fulfil this mandate. This high demand function sits within the Digital Workplace Services (DWS) team.

The primary role entails driving Strategic and Engineering direction for the Content and Collaboration (CC) area within the Digital Workplace team. The Senior Engineer will work closely with Vendors, Partners, Project teams with recommendations for short term tactical improvements and solutions, while being a key contributor for long term strategic and engineering solutions for the future. This position will interface with key stakeholders within IT and the NG Business to clearly define, communicate, document, and engineer solutions within the CC space. This role interacts and works with the Operations teams on high level incidents and assist with the troubleshooting of escalated issues from within the operational regions. This position will work closely with Solution Architects across all of IT and within the project space, to ensure, maintain, and deliver a world class user experience with continuing service improvement. The Senior Engineer will also work closely with Business Enablement teams to ensure various modes of communication are used to market specific Product updates, improvements, and experiences.

Key accountabilities include:

  • The areas of focus for this role are the Microsoft 365 stack. Office 365 including SharePoint, Exchange, Power Platform, EMS – conditional access, date loss prevention, information rights management.

  • Implementation of new key initiatives within the Content and Collaboration organization

  • Accountability of Engineering solutions for current state and future vision that align to overall product roadmaps.

  • Works closely with architecture, engineering manager, product owners, and delivery functions to provide a world class end-to-end product experience to end user customers.

  • Provide insights into products, technologies and market trends while keeping updated with the latest technologies

  • Troubleshoot complex software and hardware issues as the final IT escalation level

  • Develop close relationship with vendors, business and technology leaders

  • Document solutions, SOPs and endpoint configuration standards

  • Present team recommendations to management, communicate technical issues in a concise and clear message

  • Work with IT Communications and Business Enablement teams to develop materials to market products.

  • Assist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity

About you

Ideally you will have:

  • Strong demonstrable experience within Collaboration Technologies and delivering capabilities such as Active Directory, Azure AD, Microsoft 365, Exchange, SharePoint, Teams, Power Platform.

  • In depth knowledge and understanding of Conditional Access

  • Experience writing and running PowerShell scripts

  • A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use

  • Working knowledge of agile development methodologies

  • An ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving

  • Excellent interpersonal and communication skills, writing documentation and presentations

  • The ability to manage time and adjust initiatives with proper prioritization to meet aggressive deadlines

  • An excellent and deep attention to detail and strong technical intuition, as well as the ability to set and manage expectations

  • Demonstrated success working in a fast-paced and deadline driven environment

  • Strong organizational and time management skills

  • Good leadership skills with experience collaborating and working with cross-functional teams

  • A bachelor’s degree from an accredited educational institution in a technical discipline (computer science, electrical engineering) or equivalent relevant experience

What you get

A competitive salary depending on experience

As well as your base salary, you will receive a bonus based on personal and company performance and 401K retirement savings plan, comprehensive health plans, 3 weeks paid vacation plus 10 fixed holidays and 2 personal days and an option to buy extra holidays. You will also have access to a number of flexible benefits that support your work life balance!

More Information

We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

Grade: Band E2

Global IT /Permanent

For further information please contact Sukhi.Shina2@nationalgrid.com

#LI-HYBRID #LI-SS1

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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