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National Grid Business Analyst in Waltham, Massachusetts

About us

National Grid is seeking a Business Analyst to work out of our Waltham, MA office.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Digital Analyst is responsible for supporting the business/operations work stream within the multi-disciplinary digital product team structure, participating in the agile product development methodology and ways of working (Build, Learn, Adapt). Working with business subject matter experts (SMEs), this role supports the Business Strategist embedded on the product team supporting Business Owner representing Nationalgrid business/functional area, and digital product team(s) on product implementations that achieve product vision and benefits.

Key Accountabilities

  • Support business/operation work stream team, participating in agile ceremonies during full product roadmap and prioritization

  • Actively participate in discussions and activities during all sprint cadence meetings (planning, demo, retro); product team generally operate and organize work within a 2-3 week format

  • Develop and mature product business cases, evaluating costs and benefits with business SMEs and Finance business partners

  • Design, develop and report value tracking mechanisms to allow business leaders to understand ongoing product value realization

  • Recognize and design practical automation opportunities for value tracking data mining, as well as dashboards for presentation

  • Maintain benefits tracking in the Nationalgrid financial tool: Enterprise Hub (EHub), or other portfolio tracking tool

  • Support the product workstream in preparing for, and participating in experiments that address product assumptions

  • During validation phase, support market analysis activities during build vs. buy decisions

  • Work with Business Strategist to become familiarized with key user personas and frictions to refine investment business case and value tracking

  • Participate in mapping exercises to identify as-is and to-be process flows impacted by the product implementation

  • Design and support implementation of user training activities for analysis and value tracking reporting/dashboards

Supervisory/Interpersonal- Experience Required

  • Demonstrates strong interpersonal skills including communications.

  • Demonstrates the ability network internally and externally and to develop successful, long-lasting business partnerships with others.

  • Strong leadership skills with the ability to communicate to employees across all levels of the organization.


  • Substantial knowledge and experience with MS Excel in merging data from different sources

  • Experience designing Business Objects queries

  • Knowledge of SAP/HANA/financial tool desired

  • Knowledge of STORMS/utility Work Management System

  • 3+ years analytics and data management experiences are required

  • Understanding of core electric business processes preferred

  • Understanding of utility accounting/financial fundamentals preferred

  • Skills in presenting performance data in attractive, creative, and easily understood ways

  • Ability to work independently on long term initiatives

  • Skills in presenting data in a clear and persuasive manner

  • Able to meet deadlines and to produce meaningful results in a challenging environment

  • Requires a BA or BS degree or higher in an engineering, finance, business, computer science or technical discipline from an accredited college or university

More Information


$123,000- $145,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.