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SecureLink Sales Engineer in United States

Who We Are

At SecureLink, we take our job seriously, but ourselves, not so much. We aren’t afraid of a challenge and understand the individual and team effort required to accomplish something great! SecureLink’s world headquarters in West Austin is called the Hill Country Spaceship - a great facility we believe you would be proud to call your workplace.

Founded in 2003, SecureLink doesn't just offer products – we provide partnerships. We have the knowledge, existing relationships, and expertise to make the maximum impact on our customers’ business. This, and our “failure is not an option” mindset, is what has led to us solidifying our place as the leaders in managing secure third-party remote access and remote support for both highly regulated enterprise organizations and technology vendors.

After 14 years in business, we announced a strategic investment from Vista Equity Partners, the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. Since then, we have nearly tripled our revenue, earning a place on the Inc. 5000 list of the U.S.’s fastest-growing privately-owned companies three years in a row. During that same period, we’ve proudly maintained our strong culture, recently being recognized with a Glassdoor Employees’ Choice Award. In 2020, we announced an added partnership from Cove Hill which will position us to accelerate our growth and further advance product innovation.

This position is expected to be filled in the Austin area even though our team is fully distributed for the time being. We are continuously evaluating our return to the office with the safety of our employees and their families at top of mind.

What You’ll Do

The Sales Engineer is responsible for the most critical moment in our sales process – demonstrating our product to prospective customers in a way that captivates, engages, and maps our solutions to their specific business problems. The sales engineer develops the SecureLink product narrative, and serves as an escalation resource for technical questions. Additionally, the Sales Engineer will establish and execute detailed Test Drive and POC plans to drive success in converting opportunities that require hands-on product usage during their decision making process.

Day-to-day responsibilities include:

  • Craft the product narrative that best demonstrates the SecureLink product capabilities, tailored to specific prospects’ business needs

  • Help the sales team grow any potential sale by making accurate technical recommendations based on technical discovery

  • Serve as an escalation resource for technical questions asked of the sales and business development teams, liaising with other parts of the organization as necessary

  • Coordinate with product management to communicate and demonstrate new feature releases and product updates to the sales team

  • Assist with assessments, questionnaires, and RFPs as needed

  • Work with marketing to ensure web copy and literature is accurate

  • Ensure successful product evaluations with prospects in the form of Test Drives and POCs

  • Actively contribute to product improvements by informing Product Team on recurring customer inputs.

  • Create and deliver training content to the sales organization specific to use-case and features

What You’ll Need

  • 1-3 years experience in an enterprise sales engineering role (experience in SaaS, healthcare, and security software preferred)

  • 1+ years of experience in a technical client facing role (required)

  • Excellent presentation skills

  • Master in active listening

  • Excellent written and verbal communications skills

  • Self-motivated individual, always learning

  • Understanding standard networking concepts and terms such as firewall, port, DMZ, etc

  • Experience with systems or network administration (desired)

  • Relevant industry certifications (desired)

Why Choose Us

SecureLink doesn’t just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. Benefits and perks include:

  • Health: Medical, dental and vision insurance - SecureLink foots the whole bill for employees and subsidizes dependent coverage at 75%!

  • Wellness: SecureLink kicks cash into your HSA, $2,500 for those with individual coverage and $5,000 for those with family coverage. Employees are provided with a standing desk, healthy snacks, and have free access to an onsite gym.

  • Retirement: SecureLink contributes 3% of your annual base salary to a 401k.

  • Time off: Employees receive unlimited PTO, including time to volunteer. Additionally, we offer 10 paid company holidays.

  • Perks: Our onsite kitchen provides employees with healthy options for breakfast & lunch every day. We kick back $100 per month towards cell phone reimbursement.

  • Workspace: Casual dress code for our employees, and you will see many people around wearing jeans, and yes – even t-shirts and the occasional pair of flip-flops.

What Else?

Happy and successful SecureLink employees embrace the company’s mission to have fun creating value over the long run. Great employees have three attributes that make them “slinky”. These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers, and culture.

If you are just looking for another job, this is not the place for you. We like to laugh and be around happy, smart, interesting, self-motivated and “slinky” people. Slackers, grumps, and pessimists need not apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.