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Cerner Senior Manager, Support Services in Virtual Missouri, Missouri

92795BR

Job Title:

Senior Manager, Support Services

Business Unit:

AMS Client Operations

Job Description:

The Application Managed Services team is looking for a Senior Manager, Support Services to oversee regional responsibilities for Cerner client support relationships. You will lead strategy and ownership of multiple client relationships with a high degree of variability, manage an organizational or regional span of internal associates, and provide oversight and guidance as needed. As the Senior Manager, Support Services you will deliver recurring reviews of client support metrics to organizational or regional executive leadership, recommending impact strategies and Lead cross-functional collaboration with internal and external stakeholders to execute client vision, objectives, and strategy. You will manage complex client and associate matters, drive internal organizational initiatives, also lead, direct and review the team’s work to achieve operational or functional targets or objectives with significant contribution towards the achievement of immediate and short-term results for the team, department and organization

Auto req ID:

92795BR

Org:

Mgd Svcs - AMS

Additional Information:

Applicants for U.S.-based positions with Cerner must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Due to specific client contract requirements, this position requires receipt of the appropriate government security clearance applicable for the position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Career Level:

Senior Manager/Director

Company Overview:

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)

E-Verify Participation (English)

Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)

Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish) (https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx)

E-Verify Participation (Spanish)

Right to Work (Spanish) (https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx)

Pay Transparency Nondiscrimination (Spanish)

Country:

United States

Org Unit:

Global Services

Qualifications:

Basic Qualifications

  • At least 10 years of total combined related work experience and completed higher education including:

  • At least 3 years of Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

  • At least 7 years of Additional work experience directly related to the duties of the job and/or completed higher education

  • Receipt of the appropriate government security clearance card applicable for your position

  • Due to the client contract you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualification

  • At least 3 years of people management, matrix management, project management or other indirect leadership work experience

Expectations

  • Must reside in or be willing to relocate to the Seattle, WA Metropolitan area; or live within 60 miles of an approved virtual city

  • Willing to participate in on-call rotation as needed

  • Willing to travel up to 80% as needed

  • Willing to work additional or irregular hours as needed and allowed by local regulations

  • Work accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

  • Perform other responsibilities as assigned

State/Province:

Missouri

Associate Type:

Regular

Relocation Assistance Available:

No

Job Level:

Management 4

City:

Virtual Missouri

Working Environment:

REMOTE

Job Function:

Support Services & Operations

Government Job:

YES

Working Environment Description:

This position offers a Remote working environment. Meaning you can live and work in your current geographical location and work primarily remote. There could be times you will be requested to travel and/or visit a Cerner office or client site. #Remote

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