Our Ability Jobs

CA-Specialist: Full-Time, Part-Time, and Part-Time Temporary

Canada

Apple Retail

Summary

Posted:Jan 13, 2025

Role Number: 114438004

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

• Be proficient in written and spoken French for roles based in Quebec (sign language supported).

Key Qualifications

Preferred Qualifications

• You can:

• Demonstrate knowledge of Apple products and services.

• Personalize solutions based on customer needs, and effectively communicate them.

• Work in a fast-paced environment, often supporting multiple customers at the same time.

• Work in a team environment, demonstrating shared responsibility and accountability with other team members.

• Be curious and open to learning from others and helping each other grow.

• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.

• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.’s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.’s Employee Stock Purchase Plan. Participation in Apple Inc.’s discretionary stock programs is governed by Apple Inc.’s stock plans and agreements and are not part of local employment contracts or compensation.You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.For information about pay, if you are interested in roles located in one of our British Columbia locationsclick here to select a store and view pay information. (https://jobs.apple.com/en-ca/details/114438004/locationPicker) Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.