Our Ability Jobs

Barista

United Arab Emirates

Sales and Customer Services

Hospitality

Requisition # 210004CI

Job Purpose

To provide an exceptional customer experience in a professional and efficient manner to all guests.

Functional Responsibilities

• Ensure all guests receive positive and professional service to the highest standards to exceed the

customer‘s expectations.

• Take and process customer‘s orders in an accurate and timely manner.

• Follow sequence of service standards as per brand guidelines.

• Have a complete and thorough knowledge of all menu items in order to be able to describe and

recommend products to customers. Have an interest and in depth knowledge of coffee and its

preparation.

• Prepare beverages in accordance with set standards and recipes.

• Ensure food/ beverage quality and consistency is delivered at all times to Brand guidelines and

Company standards.

• Maintain optimum stock levels to ensure smooth running of operations to cater for customer

demand.

• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as

per operational requirements.

• Work within operational procedures to ensure food and beverage preparation process remain within

Company and Municipality guidelines.

• Ensure all administration is completed accurately and in a timely manner, including customer

database cards

• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases

and reconcile receipts with sales figures.

• Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)

Financial

• Cost control /Waste reduction

Business Effectiveness/ Productivity

• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)

• Timely completion/achievement of assigned work/targets

Customer

• Customer satisfaction/feedback (internal/external)

Education

• Certification in Food and Beverage/ Catering would be an advantage

Additional Information