Job Information
Bell Advisor, Advanced Analytics in Vancouver, British Columbia
Req Id: 419681
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.
Summary
As a member of the Entreprise Data Platforms team, reporting to the Site Reliability Engineer Senior Manager , the Site Reliability Engineer be responsible for supporting and monitoring our systems. They will also be required to provide technical assistance to our CRE team for any Incidents and more. The Site Reliability Engineer will work with several teams such as our CRE team, infrastructure team, NAaS teams, service teams, etc.
Key Responsibilities
Monitor production systems, identify issues, and respond promptly to incidents.
Investigate, troubleshoot, and resolve performance bottlenecks, outages, and other system anomalies.
Implement effective alerting and escalation procedures.
Participate in a 7/24 on-call support rotation and keep management, key stakeholders informed of critical issues.
Participate in postmortems and provide solution to avoid re-occurrence.
Develop and maintain infrastructure-as-code (IaC) using tools like Terraform, Ansible, or Kubernetes.
Automate deployment, scaling, and configuration management processes.
Collaborate with development teams to ensure smooth releases.
Analyze system performance metrics and plan for capacity growth.
Work closely with security teams to ensure compliance with industry standards.
Implement security best practices, including access controls, encryption, and vulnerability management.
Participate in security audits and assessments.
Document processes, procedures, and troubleshooting guides.
Critical Qualifications
Excellent knowledge of MicroStrategy products.
Strong experience with Linux/Unix systems administration.
Proficiency in programming/scripting languages such as Python, Go, Bash.
Exceptional communication and customer service skills with strong interpersonal abilities.
5+ years of operational support experience with good knowledge of ITIL, Agile, and SRE principles.
Ability to identify complex issues, provide detailed descriptions/solutions under pressure with attention to detail.
Good analytical and problem-solving skills with the ability to explain technical challenges to diverse audiences.
Capacity to organize work efficiently and prioritize tasks in a timely manner.
Familiarity with Git, Kubernetes, and containerization (Docker).
Working experience with major cloud hyperscalers: Google Cloud Platform, Amazon Web Services, Microsoft Azure.
Understanding of networking concepts including load balancing and firewalls; experience with monitoring tools like Prometheus and Grafana.
Preferred Qualifications
Quickly adapts to new technologies.
Proactively plans work tasks.
Works independently and identifies project obstacles, mobilizing resources to achieve objectives.
Bilingual in both written and spoken English and French.
Familiar with the Bell Canada organization.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 09/12/2024
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility_services) for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal