JOINUS IN ENABLING TRADE THROUGH CANADA'S LARGEST PORT.

The Vancouver Fraser Port Authority is an arm’s-length federal agency responsible for the shared stewardship of the lands and waters that make up the Port of Vancouver, Canada’s largest port. Our mandate, as outlined in the Canada Marine Act, is to enable Canada’s trade objectives on behalf of all Canadians, ensuring the safe movement of goods through the Port of Vancouver while protecting the environment and considering local communities.

As an organization with a significant impact on communities and businesses across Canada, the Vancouver Fraser Port Authority is dedicated to diversity, inclusion, and sustainability. We strive to create a workplace that mirrors the richness of our community, empowering all employees to achieve their full potential.

This position is responsible for managing customer and stakeholder relationships through the delivery and evolution of the Vancouver Fraser Port Authority’s customer engagement program, business improvement processes, and corporate marketing program. The Manager implements VFPA strategies led by the Trade Development team and supports other teams in executing their leading strategies to achieve corporate goals. This facilitation involves the coordination of cross departmental efforts, engagement with external stakeholders, provision of guidance and resources, and ensuring alignment with the overall corporate vision. Additionally, monitor progress and adjust as necessary to ensure successful outcomes. This individual must possess a strong understanding of trade dynamics, supply chain logistics, port operations, along with a proven track record in marketing and customer relationships in a multifaceted environment.

What you do:

• Develop and maintain effective relations with strategic customers, keyindustry associations and major supply chain partners in support of portauthority strategic objectives and strategies.

• Develop and execute customer engagement plans that support strategiccorporate goals and deliverables.

• Participate in and attend national and international conferences andseminars on trade and transportation issues to reinforce the port’s leadershipposition and maintain close watch on the world economy affecting maritimetrade.

• Contribute to customer and stakeholder engagement processes, managecustomer service and participate in supply chain improvement initiatives asappropriate.

• Lead and participate in industry/stakeholdercommittees as required and develop and deliver presentations to a wide rangeand level of customers and stakeholders

• Participate in the development of departmentalplans and be responsible for the development and implementation of activitiesand programs designed to meet the VFPA’s strategic priorities.

• Develop, maintain and implement marketing plansand communication tactics to promote the port, ensuring the port’s brand isprominently featured at strategic events and media opportunities across thefive business sectors: automobile, bulk, breakbulk, container, and cruise. Thisincludes researching key events and media channels, collaborating with the teamto create promotional material, and tracking the effectiveness of theseinitiatives to optimize brand exposure and engagement.

• Oversee the development and implementation ofsystems and processes to manage customer and stakeholder relationships inassigned business sectors, including development of Individual Engagement Planswith strategic customer accounts and closely collaborating with the portauthority’s customer-facing teams.

• Contribute to the establishment andimplementation of Service-Level Standards (SLSs) for the department.Continuously monitor the SLSs to ensure they are met and provide necessarysupport to set the team up for success in achieving assigned targets.

• Develop, promote and enhance the VFPA’sCustomer Relationship Management (CRM) system.

• Manage activities and assist direct reports inthe development and execution of Individual Engagement Plans, corporatemarketing plan materials, and budgets in assigned customer groups and sectors.

• Develop and implement marketing plans andbudgets in conjunction with department employees.

• Develop market intelligence reporting andassess, report and recommend new business opportunities.

• Participate in the annual commercial fee reviewprocesses and recommend pricing strategies and fee amendments to meet the portauthority’s requirement for financial self-sufficiency and to incentivizecustomer behavior.

What you bring:

• Appropriate university degree in a related field such as business,economics or international trade

• Minimum of 5 years of related experience at a management level intransportation, port terminal management, or customer relationship management

• Demonstrated focus in marketing and customer service in a multifacetedenvironment, or an acceptable combination of education and experience

• Understanding of the interface between port, marine carriers, andterminal operations; transportation; and supply chain logistics

• Preference for candidates with a background in marketing and/or accountmanagement, either through formal education, experience, or a combinationthereof.

• Experience working with diverse cultures is important to the portauthority’s customer relationships.

• Excellent communication andpublic speaking abilities to effectively engage with internal and externalcontacts across various levels of business, government, and the public.

• Strong customer relationshiporientation, demonstrate effective decision-making skills, and be adept atmanaging a wide range of responsibilities while fostering the development ofthese competencies in the port authority’s emerging leaders.

What we offer:

• Market-competitive base salaries and variableincentive plan

• Generous and inclusive benefits offeringincluding retirement benefits plan

• Flexible remote work program

• Earned time off program

• Paid vacation and personal care leave

• Learning, development, and advancementopportunities

• Onsite gym with towel service in a nationallandmark in the heart of Vancouver’s waterfront

• Friendly, unique, and respectful workplace

Location: Vancouver, Canada

Jobtype: Exempt, Full-Time, Perm, Hybrid

Workingenvironment: Normal business working environment with requirement to travel of up to 25%.

Thisis Canadian-based employment, and it is expected that all employees maintainlegal entitlement to work in Canada. Applicants selected to move forward in thehiring process may be subject to background checks, including but not limitedto criminal record, credit, and/or reference checks.

At the Vancouver Fraser Port Authority,we are dedicated to employment equity and a workplace reflective of thediversity of our port community. We welcome applications from all qualifiedcandidates including women, persons with disabilities, Indigenous peoples, andmembers of visible minorities. Reasonable accommodation can be provided in theselection process and while working with the port authority. If you requiresupport applying to our openings, please contact us at careers@portvancouver.com .

We recognize and acknowledge that we are locatedon the traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh(Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. To learn more about ourindigenous relations and commitment to reconciliation, please visit our website (https://www.portvancouver.com/community/indigenous-relations/) .