Travelers Inside Risk Control Consultant in Vancouver, British Columbia
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Description Summary
This role reports to the AVP Risk Control for Canada. Under minimal supervision the roles includes delivering risk control services to clients throughout Canada.
The role includes conducting virtual and/or phone surveys to provide technical advice and account information to underwriting business partners for risk assessment and analyses. Assessments include all lines of coverage as well as marketing Travelers expertise to help support new business and account retention.
This job does not manage others.
Primary Job Duties & Responsibilities
Conduct loss control surveys virtually through phone or video conference to determine potential hazards and risk factors to support underwriting/risk selection.
Be able to conduct assessments and write technically detailed risk control reports
Communicate complex technical information and recommendations in a manner which is understandable and clear to audiences with varied levels of technical knowledge
Complete all lines risk assessment evaluations for businesses of various hazard levels including but not limited to manufacturing, contractors risks, special hazards, products liability, and transportation.
Partnering and having joint ownership with Underwriting to select, retain, and grow a profitable book of business.
Building and maintaining productive relationships with Underwriting, Claim, Risk Control Specialists, and Brokers to service customers as a unified team.
Discovering and evaluating customer needs through loss analysis and customer readiness in order to provide Risk Control products and services to help control losses
Staying current with technical subject matters, regulatory environment and emerging issues
Creating a valued customer experience through each assessment and service encounter Other duties as assigned
Conduct research as required on class of business, operations, unique exposures, or any other technical subject requiring similar analysis.
Complete development programs and courses as needed to meet business needs
Other duties as assigned
Relevant Post Secondary Education
Min 3 years of relevant work experience in Risk Control
Bilingual in French is an asset
Job Specific Technical Skills & Competencies
Clear understanding of scheduling assessments and time management of assigned workload under minimal supervision
Strong listening and communication skills
Possesses a strong understanding of both Property & Casualty lines of coverage
Demonstrates the ability to use behavioral interviewing techniques
Technical aptitude in identifying exposures and hazards
Analyzes loss information to identify root causes and develop loss sensitive recommendations
Markets Travelers and the Risk Control organization effectively to customers
Builds credibility with internal and external customers
Familiar with the risk control service tools available to clients, capable of helping client navigate through the risk control website
Agile and assertive in identifying methods for improving personal productivity
Environmental / Work Schedules / Other
Operates standard office equipment
Requires extended periods of computer use
Requires extended periods of sitting
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
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