Our Ability Jobs

Senior Specialist, Event Technology & Registration

Date: Aug 17, 2024

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent

Work Model: Hybrid

Reference code: 126775

Primary Location: Toronto, ON

All Available Locations: Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.

• Be expected to share your ideas and to make them a reality.

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What will your typical day look like?

The Event Technology & Registration Senior Specialist will manage the end-to-end participant experience in Cvent with respect to client-facing events and marketplace activations.

• Act as a champion and SME for Cvent, implementing and driving adoption of various system features and modules across Signature Experiences, and the National Relationship Office programs.

• Lead A to Z registration strategy for marquee programs, to include the design and build of complex event registration sites, mobile apps, surveys, and digital communications such as invitations, confirmations, and push notifications.

• Oversee all aspects of program registration website design and development, understanding system capabilities and reporting parameters to ensure data is captured appropriately for reporting purposes.

• Collaborate with program leaders across the National Relationship Office to build a seamless registration and mobile app experience, teaming up to solve challenges and identify opportunities for improvement.

• Create templates, and enable team members to design simpler sites (self-serve), driving the adoption across programs, markets, and portfolios.

• Provide technical support related to event systems including troubleshooting, best practices, and process recommendations to both team members and leaders.

• Assist with the creation of custom reports for various teams, including the build of dashboards and reporting strategy on program’s attendance, ROI, and other metrics.

• Operate in other event technology and platforms as needed, including support with product integrations and new releases.

• Onsite registration support at events as required.

• Administrative duties as required.

About the team

Deloitte seeks a coordinator with proven experience in event technology and registration systems. The successful candidate will work in collaboration with the Deloitte University North, Events Experience and other teams building and maintaining registration websites, mobile app for a variety of events and post-event surveys.

Enough about us, let’s talk about you

Qualifications:

• Minimum of 3-5 years of professional experience in event registration and data management in a corporate setting.

• Proficiency in Cvent Platform, including the event management software, OnArrival, Attendee Hub and Social Tables (Cvent certification preferred).

• Prior experience with Salesforce, other event platforms and systems, and general knowledge of HTML and CSS are beneficial.

• Excellent Microsoft Excel knowledge and data management skills.

• Proven ability to juggle multiple programs simultaneously while managing rapidly changing priorities and peak periods.

• Excellent verbal and written communication, time management and organizational skills.

• Excellent attention to detail and consultive approach when managing requests.

• General knowledge of project management and event coordination are valuable, but not required.

• Bilingualism (French/English) is an asset.

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to ourAccessAbility Action Plan (https://www2.deloitte.com/ca/en/pages/public-sector/articles/accessability-action-plan.html) , Reconciliation Action Plan (https://www2.deloitte.com/content/dam/Deloitte/ca/Documents/public-sector/ca-rap-report-aoda-en.pdf) and the BlackNorth Initiative (https://www2.deloitte.com/ca/en/pages/about-deloitte/articles/black-in-canada-acknowledging-our-past.html) .

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.