Our Ability Jobs

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What you’ll be doing

As a part of the HR Service Delivery team, you'll be responsible for providing specialized knowledge and overseeing the delivery and management of business operational activities primarily in (but not limited to) the areas of Payroll and Time & Absence (T&A). You'll be involved in resolving complex issues in a professional and timely manner while engaging support from internal and external partners as appropriate. You'll work collaboratively in a cross-functional team environment, and participate in and/or lead projects, cyclical business processes and new initiatives to maximize efficiencies and improve the employee experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Please note: Given the regions this position supports, there may be the occasional need to work outside of “normal working hours” and attend meetings before or after the employee's normal work schedule.

How you’ll succeed

• Supplier management – Provide supplier management support, governance and oversight of outsourced HR operations, incident resolution subject matter expertise, end-to-end service delivery escalation resolution, and overseeing new service and change request implementation.

• Subject matter expertise – Provide input, analysis and/or perspective in the design, development, testing, implementation, communication, maintenance and assessment of policies and programs, ensuring alignment with overall CIBC and HR strategies. Provide subject matter expertise to the continuous innovation and improvement agenda for HR & Payroll processes and services to achieve consistency in operational excellence

• Control testing – Identify, design, implement, and execute monitoring and oversight activities including control testing of key processes and operational activities. Create and maintain documentation to support key processes and operational activities

Who you are

• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.

• Values matter to you . You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Business Operations, Business Processes, Client Relationship Management, Communication, Detail-Oriented, End-to-End Testing, Escalation Resolution, Global Payroll, Human Resources Operations, Leading Project, Microsoft PowerPoint, Payroll Management, Process Improvements, Relationship Management, Service Delivery, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.