Job Information
CIBC Sr. Consultant, Digital Strategy in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
Reporting to the Director, Digital Strategy & Product Delivery, the Sr. Consultant, Digital Strategy, is accountable for supporting the development of the Digital Channels strategy to build the bank of the future. In this role you, you will own the strategy and roadmap of our .COM and Knowledge Management (KM) channels, with key responsibilities including:
Digital Roadmap and Strategy: Maintain the Digital roadmap and vision for the channels you lead. Proactively identify new opportunities that will solve client and business problems and provide recommendations to leadership. Prioritize features and projects for delivery, provide updates, secure funding and ensure strategic alignment between functional disciplines (Delivery, Platforms, Operations, Data, Experience, Technology, Accessibility)
Market and Competitive Assessments: Proactively scan the market to identify and assess new and emerging digital capabilities and our competitive standing.
Partnership: Work closely with your peers as well as other teams in Digital and partner Lines of Business to provide competitive intelligence and functional insights for strategic projects, planning and presentations.
Business Casing: Support the development of business cases and ‘build or buy’ analysis
Measurement: establish and govern quantifiable value metrics, KPI’s and ROI criteria
People Coaching: Provide coaching, and mentorship to junior members of the team.
How You’ll Succeed
Curiosity – Proactively research capabilities, consumer and competitive trends using a variety of sources. You maintain an intimate understanding of key advancements in product features, technology innovations and client experience advancements not only in financial services but across industries globally.
Strategic Thinking – Connect the dots. Develop a view of the competitive landscape to help inform our strategic vision for new digital capabilities, keeping the end to end client journey top of mind.
New Ideas – Help us challenge the status quo. We’re constantly looking for feedback and suggestions on improving the way we work, and how we’re evolving.
Storytelling – Construct compelling and convincing strategic summaries. Articulate the strategic vision, client and business benefits to gather buy-in from stakeholders.
Organization – Support and enable the broader team with simple yet effective organization and updating of information.
Relationship Building – Manage stakeholder relationships, ensuring all partners and stakeholders are appropriately engaged and updated on all relevant product plans.
Who You Are
You're digitally savvy . You seek out innovative solutions and embrace evolving technologies.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You act like an owner . You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-81 Bay, 16th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Business Analysis, Business Objectives, Communication, Creativity, Customer Experience (CX), Design Processes, Digital Designs, Financial Modeling, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.