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CIBC Sr. Consultant, Business Systems Analyst in Toronto, Ontario

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What you'll be doing

As a member of CIBC’s team, the Senior Consultant, Business Systems Analysis will be responsible for providing advice and consultation for business application developments to ensure growth. The role provides technical leadership, interpreting complex information and participating in client business review sessions to influence decisions regarding the use of technology to support objectives. The Senior Consultant, Business Systems Analysis develops, recommends and facilitates activities required for the application of new technologies to support existing processes and client needs. The role provides expertise to project managers, coordinators and directors on technology functionality and utilization, utilizing a solid understanding of business dynamics. The role independently resolves a variety of ambiguous challenges with organization-wide impacts, devising new methods using strong analytic and inductive thinking.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

  • Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. Primarily working Primarily working enterprise teams who utilize ServiceNow.

  • Solution Design - Build client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.

  • Leading and Mentoring – Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

Who you are

  • You can demonstrate experience with: 3-4+ years in a BSA in a BSC role leading projects and designing solutions . With the ability to elicit requirements and write strong documentation. Excellent abilities to manage stakeholders and having strong communication skills is a must. You have strong abilities around analyzing and understanding data, as well as gap analysis expertise. You are proficient with Excel pivot tables, Visio, and other Microsoft office applications. You have strong problem solving skills, stakeholder management abilities, and exceptional organizational skills. . You have experience working with ServiceNow, understand CMDB and CSDM framework

  • It’s an asset if you have at least 2 years of Confluence/Jira experience, while working in an Agile environment.

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

  • You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

  • Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

181 Bay St., 5th floor

Employment Type


Weekly Hours



Analytical Thinking, Business Applications Development, Business Requirements, Business Systems Analysis, Common Data Model (CDM), IT Process Improvement, Operational Efficiency, ServiceNow Incident Management, ServiceNow Platform, ServiceNow Service Catalog, ServiceNow Service Mapping, Strategic Objectives, System Applications, Technical Leadership

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.