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ServiceNow Solutions Architect - ITOM/Discovery

Requisition ID: 212259

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Solution Architect – ITOM/Discovery is a key member of the Service Management Tools team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the customer.

Is this role right for you? In this role, you will:

• Participate in process flow analysis and process redesign

• Provide architecture and technical direction for design and implementation

• Perform custom or OOTB demonstrations as required

• Provide subject matter expertise and industry best practises

• Produce a detailed functional design document to match customer requirements

• Co-team with other Technical Architects to produce a technical specification for custom development and systems integration requirements

• Participate and provide inputs to effort estimates

• Maintain current ServiceNow knowledge through self-study and utilization of available training

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Ideal candidate must be self-motivated with a proven track record in ServiceNow technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment. Additional preferred qualifications are:

• B.S. degree in Computer Science, MIS or equivalent preferred

• Advanced experience with ServiceNow CMDB, IRE, Discovery, and SGC integrations (SCCM, Tanium, WorkspaceOne, etc.)

• Hands-on experience with ServiceNow CMDB, IRE and Discovery/SGC configuration/implementation and custom development/scoped applications

• Hands-on experience with client-side development: UI Policies, Client Scripts, AJAX, etc.

• Hands-on experience with server-side development: Glide Server APIs, Business Rules, Script Includes, etc.

• Self-motivated with a proven track record in ServiceNow technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

• Organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment

• Design, architect and innovate in the latest areas of IT Operations Management such as Observability, Event Management, Cloud Discovery, Service Mapping, Cloud Technologies and Common Service Data Model (CSDM) data framework

• Experience with ITOM principles that integrate holistically with ITSM and/or ITIL processes for effective operations

• Strong presentation and communication skills

• Ability to understand business requirements and convert them into solution designs 

• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities

• Should have participated in, and be familiar with project methodologies

• 5-7 years of relevant experience in professional services or customer support operations

• 3-6 years of ServiceNow systems integration and/or implementation experience

• Proven solutions consulting experience

• Ability to work on multiple projects with varying complexity

• Strong problem-solving skills, ability to simplify complex solutions

• Must have ServiceNow certifications (CSA, CAD and CIS Discovery)

• Preferred ServiceNow certification (Service Mapping)

• Nice to have ServiceNow Automated Test Framework (ATF) experience

• Nice to have development & operation pipeline experience

• Nice to have business architecture experience

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.