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Senior Manager, Technical Analysis

Requisition ID: 208737

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology and Enterprise Platforms (GTEP) - Support Services’ Vulnerability& Compliance team is mandated to provide leadership in the oversight of Vulnerabilities that exceed the defined Scotiabank policy thresholds, remediation cadences for Infrastructure & Application servers/workstations and the collection and analysis of data/reporting on remediation efforts. The team ensures all activities adhere to a sustainable standardized implementation process that complies with governing regulations, internal policies, and procedures. The team contributes to the overall success of the GTEP Services in Canada and globally ensuring specific individual goals, plans, initiatives are managed / executed / delivered in support of the team’s business strategies and objectives.

Reporting to the Director of Support Services, you are a part of a team that ensures Security policies, processes, and automation tool adherence for all Information Technology. This will include alignment with the organizational Security policies by interlocking closely with application stakeholders to ensure they adhere to remediation efforts in a time sensitive, fast paced environment requiring proactive thought leadership, and diligence to prioritize and complete tasks effectively and independently. As a people manager, you can counsel, coach, and set performance expectations for your staff.

Is this role right for you?

• You will independently define and ensure adherence to Security Vulnerability & Compliance process requirements based on Tenable Security scoring.

• You can articulate to management stakeholders the reasons for approving or not approving an exception to the process.

• You thrive on facilitating, reviewing, and ensuring proper completion of project artifacts (in alignment to established standards), along with their collection, sharing and archival for the purposes of service operational support, risk, audit, privacy, security, testing and capacity planning, etc.

• You will establish close relationships with project/application team stakeholders, control function stakeholders, and technical teams to ensure requirements and mandated processes are understood and managed with effective communication. This would include working with remote teams (clients, staff, and internal partners).

• You will ensure that roles and responsibilities are clearly defined and understood by stakeholders by mapping them to other relevant processes such as IT Infrastructure Library (ITIL) Change & Incident Management through regular collaboration and training.

• You will identify all residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation.

• You will improve customer experience by delivering communications and training sessions to project teams and other stakeholders comprising of small to large groups on a regular basis to facilitate their capability to execute the requirements for the Server and Workstation Remediation.

• You will assist with continual improvement initiatives for the process workflow within ServiceNow as it pertains to Vulnerability Management.

• You can identify, retain, and recruit qualified and skilled staff to deliver a high-level of service ensuring application stability and availability. As well, provide continuous performance feedback as needed, including the preparation of formal performance appraisals.

Do you have the skills that will enable you to succeed in this role?

• You possess excellent (verbal/written/presentation) skills to connect with project, technical and business function stakeholders. The same in Spanish would be an asset.

• You have at least 3+ years of working experience in the people management of performance-oriented technical resources, directly and/or indirectly; including a proven ability to set standards and provide development opportunities.

• Critically, you have at least 5+ years of hands-on technical working experience in performing & leading proactive assessments to define and ensure adherence to Security Vulnerability & Compliance process requirements via the use of industry leading tools (e.g., Cisco Vulnerability Management (formerly Kenna.VM); InsightVM (Nexpose); Tenable.io; Qualys VMDR; etc…)

• You have at least 10+ years of progressive hands-on technical working experience in a large, enterprise Information Technology Service Delivery Operations environment (e.g., Level 2 & 3 help desk support for systems & networks).

• You have at least 3+ years of hands-on technical working experience with IT Service Management (ITSM) workflows facilitated within ServiceNow; or with another industry recognized tool (e.g., Maximo or IBM ISM).

• Strong technical working knowledge in Network Storage/Networking Fundamentals

• Strong technical working knowledge in Computer Architectures

• Strong technical working knowledge in Cloud-based Technologies (Private/Public/Hybrid)

• Strong technical working knowledge in Mid-Range/Mainframe Technologies

• You can demonstrate excellent customer service skills.

• You possess very good knowledge on the use of MS Power BI Pro and/or another visualization dashboard tool to perform data analysis.

• You can also create presentations on MS Powerpoint & incorporate the use of graphics & charts.

• You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively.

• You have completed a post-secondary education.

• Completion of ITIL Foundation certificate is an asset.

What's in it for you?

• You will be on the leading edge in one of the top 5 chartered banks in Canada in a unique role as part of the bank’s digital transformation strategy implementation where people, process and tools come together in a streamlined way to provide service delivery excellence to its customers, which include Scotiabank employees.

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in downtown Toronto is:

• Renovated with a design focus on enabling collaboration through both environment and technology.

• Located near the TTC’s Line 1 King subway station & is located minutes from GO Transit/VIA Rail hub at Union Station, as well as the TTC’s King 504 streetcar line.

• Just minutes from the Gardiner Expressway & the DVP.

• You have card access to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.

• Directly accessible to The PATH & its many food courts, restaurants, grocery stores, LCBO, hairdressers, pharmacies, gyms, clothing stores & services.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.