Job Information
CIBC Senior Manager, Strategic Initiatives in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you’ll be doing
As a Senior Manager reporting to Senior Director, Newcomer Client Segment Strategy, you shall be responsible for bringing insights aligned to Newcomer client segment goals based on market research and expertise in the design, development and execution of key strategic initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Understand our clients - Support qualitative and quantitative research and journey mapping to develop deep understanding of our clients’ needs and inform how we attract, engage and retain our clients. Analyze the market to identify competitive gaps in client engagement and experiences. Review CIBC’s existing Newcomer client engagement framework and identify opportunities for improvements. Participate in ideation sessions with product, marketing and channels to identify new opportunities to engage better with Newcomer clients.
Integrate across products and channels - Act in a support role in integrating across products and channels to collaboratively design solutions and strategies relevant to our most important segments. Leverage our data to identify trends and deep client insights for the segment to form a view on how and which new clients to attract to CIBC.
Perform deep analytics and reporting - Work with Enterprise Analytics, Finance and Client Strategy Insights team to understand current methodology of Newcomer metrics reporting and identify gaps and improvement opportunities. Define clear frameworks for forecasting market share and growth for board level KPI reporting.
Execute - Assist in Implementation of new foundational capabilities to attract new clients and launch relevant offers, product bundles and partnerships.
How you’ll succeed
Strategy - Conduct external market research to identify opportunities and translate the research into insights to create a compelling business case and recommendation that shall inform and drive how we can build differentiated product offering and value added services for the Newcomer clients
Analytics - Perform data analysis to support development and execution of key strategic initiatives
Communication - Strong written and verbal communication skills in order to storyboard and develop whitepaper recommendations. You have a proven track record of creating materials shared at Executive Forums and are skillful in using Microsoft’s suite of products
Relationship building & collaboration -Able to engage and collaborate with internal partners and external partnerships
Who you are
Values matter to you . You bring your real self to work and you live our values – trust, teamwork and accountability.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You can demonstrate experience You have experience in insights creation, business case development, delivering impactful presentations, project management
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You give meaning to data. You enjoy investigating complex problems and making sense of information
Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-81 Bay, 25th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Channel Management, Client Relationship Management, Communication, Detail-Oriented, Large Group Presentations, Process Improvements, Relationship Management, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.