Job Information
Bell Senior Manager, Service Transition in Toronto, Ontario
Req Id: 418398
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
We're seeking a driven and strategic Senior Manager, Service Transition to join our Business and Service Architecture team. In this pivotal role, you'll lead a team of 5-10 professionals, including Project Managers and Operational Service Architects. You'll be responsible for ensuring the successful delivery and assessment of complex customer projects (custom "day 2" solutions).
Key Responsibilities
Lead with Vision: Guide your team, foster a collaborative environment, and empower them to excel.
Project Management Expertise: Oversee project delivery, manage budgets, and prioritize team deliverables.
Technical Acumen: Establish and validate architectural, technical, and operational requirements.
Strong Communication: Collaborate effectively with stakeholders across all levels, from clients and executives to IT, Operations, and Field Service teams.
Problem-Solving Prowess: Identify and resolve roadblocks, navigate ambiguity, and find creative solutions.
Stay Ahead of the Curve: Maintain awareness of internal business capacities, systems, and products.
Change Management: Lead Change Management to support process improvements and alignment across cross-functional teams.
Coaching: People leader who can inspire, coach and develop their team to success
Influence: Lead with a strategic mindset while dealing with ambiguity in a high complex dynamic environment
Critical Qualifications
10 years of experience with a minimum of 3 years in a management role
University degree or equivalent business experience
Proven experience in technology project/program management and planning
Exceptional communication skills (written, verbal, and visual)
Strong interpersonal, relationship-building, and leadership skills
Ability to thrive in a fast-paced, deadline-driven environment.
Solid business acumen
Proficient in MS Office, Jira, and Confluence
Knowledge of ITIL, SAFe, TM Forum (eTom) and/or TOGAF
Fluency in English and French (written and spoken)
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/30/2024
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility_services) for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)