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Senior Manager, Loyalty Analytics, (1 year contract) - CID&A

Requisition ID: 198607

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Loyalty Analytics is responsible for leading a team of Analytics professionals to conduct analyses and make fact-based recommendations for Canadian Retail by leveraging existing reward assets and partnerships. The incumbent will partner closely with Loyalty and Partnership, Retail Customer Value, Retail Lending, Retail Deposits teams to understand data and analytic needs, identify opportunities for customer growth and engagement, inform and support business decisions and strategies. This role reports to the Director, Customer & Loyalty Analytics.

Is this role right for you? In this role, you will:

• Work with key partners to identify opportunities to champion a customer focused culture, to develop or improve existing strategies, and to deepen existing customer relationships through loyalty rewards

• Lead the development of ad hoc and deep dive analyses to understand our loyalty customer base holistically and generate new business ideas

• Lead and direct advanced structured and unstructured analysis performed through the team with the mandate to transform the business via actionable insights

• Create impactful analytic presentations leveraging data visualization techniques

• Acquire and enhance knowledge of business/product strategies, competitive practices, market insights, advanced analytical tools/methodologies to continuously improve analytics value

• Understand the Bank’s risk appetite and AML/ATF practices in day-to-day activities and decisions.

• Provide thought leadership, coach, and prioritize resources

• Effectively manage and prioritize multiple business initiatives, projects and ad-hoc analysis with business stakeholders and/or external partners/consultants.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have experience with:

• 5+ years of work experience in loyalty rewards, business or finance, with people management experience

• Graduate or undergraduate degree in quantitative discipline such as management analytics, statistics, mathematics, operations research, economics computer science, or engineering

• Demonstrated proficiency in working with large datasets, both structured and unstructured data, using programming language such as SAS, SQL or related.

• Working Knowledge of Hadoop, Big Data, Data Lake and experience in Python, R would be an asset

• Good verbal and written communication and presentation skills

• Proficient in data visualization tools such as Tableau or Power BI

• Excellent analytical, logical, and organizational skills; a drive to understand the relationships between data and activities, draw conclusions and use critical thinking to validate

What's in it for you?

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.

• A rewarding career path with diverse opportunities for professional development

• Internal training to support your growth and enhance your skills.

• An inclusive working environment that encourages creativity, curiosity, and celebrates success!

• Work in an Ecosystem where you’ll have access to group seating, offices, collaboration spaces, a cafeteria with different options daily, and more.

• Hybrid Work Environment

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.