Job Information
CIBC Senior Manager, Business Effectiveness in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
As a Senior Manager, Business Effectiveness, you will play a pivotal role in helping drive key initiatives across Business Banking. Reporting to the Director, Business Effectiveness, you will be responsible for the planning, analysis, and execution of projects that focus on process improvements and strategic objectives. This role requires a professional with a strong background in managing projects, a process improvement mindset, and the ability to leverage data analytics to deliver impactful results. You will collaborate closely with various business partners, including Business Banking Frontline, Operations, Finance, Technology, Product, Legal, and other key stakeholders, to ensure successful project outcomes.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
Project Execution - Drive the execution of strategic initiatives, with the support from Project Manager and the Director, focusing on identifying and addressing key issues and opportunities for improvement.
Process Improvement - Analyze current processes to identify inefficiencies and recommend solutions that enhance operational effectiveness. Implement and monitor process changes to ensure continuous improvement.
Data Analytics - Use data analysis to scope, evaluate, and prioritize new initiatives, ensuring recommendations are based on solid evidence and aligned with both business objectives and risk considerations.
System Enhancements - Collaborate with Technology and other stakeholders to identify, develop, and implement system enhancements that support business needs and improve overall efficiency.
Procedure Development - Draft, review, and refine business procedures to ensure they align with risk management practices, business objectives, and are easily understood by senior leaders and all other relevant stakeholders.
Cross-Functional Collaboration - Work closely with internal teams to ensure all aspects of project implementation are cohesive and aligned with overall business strategies.
Training and Communication - Develop and deliver training materials to ensure stakeholders are well-prepared to adopt new processes and systems. Clearly communicate project goals, updates, and outcomes to senior leaders and other key stakeholders.
Operational Excellence - Contribute to the organization’s success by balancing the need for the achievement of business objectives with effective risk management, making informed business recommendations.
Who You Are
You have a bachelor’s degree in Business, Finance, or a related field, or equivalent work experience.
You have proven experience in process improvement, managing projects, and data analytics. Familiarity with system enhancements is preferred. Front line business or commercial banking experience in a customer relationship management facing role is a strong asset.
You are self-motivated. You have demonstrated ability to work independently while also being a collaborative team player.
You are innovative. You apply critical thinking and creativity to develop and recommend innovative solutions that meet business needs and drive positive outcomes.
You are collaborative. You build and maintain strong working relationships with internal teams and external partners to ensure projects are completed efficiently and effectively.
You have strong problem solving/analytical skills. You have strong problem-solving and analytical abilities, with the capacity to think critically and make data-driven recommendations to leaders. Excellent communication skills and influencing skills are critical to gain commitment and support desired business objectives.
You can execute independently. You help manage and deliver projects with minimal supervision, demonstrating accountability, strong analytical skills, and the ability to help drive initiatives to successful completion.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 12th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Business Effectiveness, Communication, Data Analytics, Detail-Oriented, Large Group Presentations, Problem Solving, Process Improvements, Project Implementations, Relationship Management, System Improvements, Teamwork, Waterfall Project Management
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.