Job Information
CIBC Senior Manager, Access Quality Control Management in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you'll be doing
As a Senior Manager, Access Quality Control Management (AQCM), you will be managing the Service Request Management (SRM) ‘s Quality Access Validation delivery to Governance and Control and to internal and external auditors (such as EY, PWC, KPMG). You have the accountability in managing the team in validating provisioned access, reinforce established controls that they are operationally effective for SOX/DCJ/HVA applications, provide oversight on the “Managed Access” requirements by compliance and regulatory teams. You will provide support on our key regulations with our governance partners on time-sensitive requests for audit artifacts, follow ups and queries. You will be engaged on key business initiatives, audit walkthroughs, collaborate on audit/risk consulting, conduct ongoing reviews for process improvements with our LOB stakeholders and internal teams and to ensure best practices are followed.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
Exhibit a Strong Control management and Governance skills – You will exhibit and develop heightened awareness of the importance of a “managed access” and controls environment, with identification of operational risks and trends, and how to reinforce and sustain within the team. You will provide re-assurance that access validation is on par of the expectation by the auditors/risk/compliance.
Delivery mindset – You execute leadership and deliver on your mandate with key focus on timeliness and quality. You understand how you can support and deliver on a team’s regulatory requirements during condensed timelines. You understand RFI (Request for Information) during audit and control testing with level of right information, accuracy, and strict timelines.
Standards and Policy. You will demonstrate strong practical knowledge on standards and policies that are relevant to your role such as SC-63 (Logical Security), SC-181 (Information Classification and Protection), SC-4 (Application Security). You have in-depth understanding of the Elevated Access Risk, and on the principles of Access Management such as Least Privilege, Need To Know, and Segregation of Duties. You will participate in Standards Review, review changes, and provide impact assessment (if applicable)
Conflict Management . You will be a key player for escalation on resolving concerns related to risk and audit matters resulting into reasonable justification sufficing risk/audit matters.
Regulation and Compliance – You are well-familiar and have experience in regulatory work and how to suffice testing controls and requirements. This includes, but not limited to NIST, SOC1, SOX, OSFI (B10/B13), NYFDS, and PCI.
Analytical & Tech Savvy . You understand various tools (such as EGRC, MAP, ARS, ServiceNow), and high-valued applications (such as CLASS Mortgage Loans). You have strong knowledge of application Group provisioning such as COINS/ Transit/Profile/Operator change management and its fulfillment.
Relationship building – You will effectively interact and build relationships internal (other 1st Line of Defense teams, 2nd Line, and 3rd Line of Defense) and to external/vendors of CIBC. When control issues are identified, you effectively can support and collaborate with varying leaders, APP SMEs, business/technology application support. You bring an organized, proactive, and thoughtful approach to the operations, process focusing on driving risk-free, positive experiences for end users and employees.
Communication and interpersonal skills – Exhibit strong verbal and written communication skills. Can communicate effectively with internal and external teams and different lines of business regarding the design/operational and effectiveness of controls.
Governance – Proactively contribute to access governance work impacting SRM as well as insights on management of access provisioning and validation processes.
Service Integration Consulting - You will be supporting collaboration with projects and other technology or business partners to create and execute access management for new/existing applications.
Who you are
You can demonstrate working experience in regulatory work and compliance, participation/leading audit reviews and working with testing controls and requirements
People Leadership . You are a strong leader who empowers employees to excel.
Communication. Exhibit strong verbal and written communication skills. Can communicate effectively with internal and external teams and different lines of business regarding the design/operational and effectiveness of controls.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
You embrace and advocate for change . You continuously evolve your thinking and the way you work to deliver your best. Analyze departmental processes to identify opportunities for efficiencies and risk mitigation
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 14th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Applications Development, Business Requirements, Business Systems Analysis, Operational Efficiency, People Management, Service Delivery, Strategic Objectives, System Applications
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.