Job Information
CIBC Senior Consultant, Fraud Management in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You'll Be Doing
As a Sr Consultant, Fraud Management, you will support the creation of fraud risk policies and strategies across all channels and various product groups. Your work will help us quantify fraud risk exposures and evaluates loss prevention / mitigation strategies within Personal & Business Banking. Your primary focus is to track and evaluate new initiatives that mitigate fraud on debit card, credit card and deposit accounts. You will support new initiatives through multiple project stages including risk identification, risk assessment, proposal evaluation, initiative funding submission, seed funding and business case. You will also own the tactical and strategic vision of fraud loss mitigation, and work closely with stakeholders to execute that vision. You will provide support and mentoring to junior colleagues. The targets for this role are based on achieving fraud loss targets and improving the client’s experience in circumstances involving either fraud monitoring activities or confirmed fraud. The job will deal with projects ranging from minor change requests to monitoring and coordinating project funding requests exceeding $2MM.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You’ll Succeed
Operations and Risk Management - Identify both fraud risk exposures and fraud-related client impacts proactively through data analysis and operational observation such that fraud rules, policies and procedures can be optimized to limit fraud risk and optimize client experience. Support fraud strategy policy development to mitigate fraud risk and optimize the client’s experience. Evaluate the prevention potential of new technologies and / or process changes for purpose of mitigating fraud and optimizing client experience.
Business Case Development - Track fraud strategy initiatives from idea formation, to initiative funding for new, earmarked, seed funding and business cases including investment costs, servicing costs and expected benefits. Support the business case creation for new initiatives, including documenting the assumptions, risk levels & loss conditions, modeling the financial impacts and primary functional controls in place. Maintain version control for the new initiatives business cases.
Relationship Management - Consult with internal partner groups including Fraud Analytics, Account Activity Fraud Contact Centre, Operational Effectiveness, Personal & Business Banking product groups to identify emerging issues and potential fraud exposures. Liaise with and attend fraud risk forums to identify emerging trends, new technologies and industry best practices. Maintain contact with external organizations and vendors / suppliers; external organization such as payment associations for purposes of shared reporting and benchmarking, external vendors for purposes of evaluating new fraud prevention technologies.
Who You Are
You can demonstrate experience in risk management, a strong knowledge fraud management systems (e.g. PRM, TSYS), business cases preparation, project funding requests and budget processes.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-CC East 12th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Decision Making, Fraud Analysis, Fraud Investigations, Fraud Management, Group Problem Solving, Process Improvements, Reporting and Analysis
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.