Job Information
City of Toronto SENIOR BUSINESS ANALYST in Toronto, Ontario
SENIOR BUSINESS ANALYST
Job ID: 49496
Job Category: Policy, Planning & Research
Division & Section: Development Review
Work Location: City Hall, 100 Queen St. W.
Job Type & Duration: Full-time, Permanent
Salary: $102,155 - $135,815, TM5167, Wage Grade 7
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 06-Sept-2024 to 20-Sept-2024
The City of Toronto is transforming its development review process from pre-application consultation to occupancy by re-imagining organizational structures, processes, and performance.
A new Development Review Division (DRD) has recently been established, which will enable a development review process that is effective, efficient, consistent, transparent, and ultimately, results in good city-building outcomes.
The Division will continue to focus on improving City-wide processes and coordination, including consolidating key teams involved in the development review process to meet legislated timelines related to development applications. Additionally, a key priority of the Development Review Division will be to prioritize and expedite housing projects, in support of the City’s objective of meeting its housing pledge of 285,000 new housing starts by 2031, including 65,000 rent-controlled homes by 2030.
The Business Analyst will play a central role in our effort to deliver technology based transformative improvements for a complex multi-stakeholder process. Working with expert development review staff across City divisions and external stakeholders, and taking leadership in process re-engineering and requirements gathering, the Senior Business Analyst will see those improvements through to City-wide implementation and adoption.
Major Responsibilities:
Develops and implements detailed plans and recommends policies regarding program specific requirements.
Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
Manages training plans, documents and trains assigned staff where required, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Conducts research into assigned areas ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Provides input into assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Provides input into change management plans to roll out technology releases tied to business transformation.
Designs and modifies business processes and information technology solutions for administering the delivery of service with a customer centric focus and tracking the cost effectiveness of service delivery.
Develops and manages quality assurance strategies, plans and tests scripts, executes and documents tests for technology solutions and business processes.
Leads and manages multi-disciplinary working groups for the development of new programs, services, and policies and procedures designed to support continuous improvement and meet established goals.
Provides validation on customer experience focus on all business transformation being delivered on behalf of the Customer Experience and Technology team through human centered design decision making criteria such as interviews, surveys, etc.
Manages the development and implementation of data-analytics to enable evidence-based decision-making.
Provides strategic advice to the DRD management team on delivering business transformation. Deals with confidential and sensitive information affecting DRD operations (e.g. application files from developers, private customer information, etc.), assets and resources.
Provides oversight, leadership and guidance to business analysts and/or special project teams and monitors work output, reviews project deliverables and ensures project staff and divisional stakeholders complete assigned deliverables on time, on schedule and on budget and at quality standards.
Leads various deliverables such as training including delivery of the training to all staff, requirements gathering, project document creation and management.
Works on process changes related to DRD operations and reviews confidential documentation to help with privacy and cyber-security threat and risk assessment for the division.
Provides support and recommendations related to confidential business realignments in DRD. Conducts research, recommends, and implements new methodologies, technology, tools and solutions to support the division's business practices, address operational challenges and improve service delivery.
Monitors and evaluates divisional performance indicators, measures continuous improvement activities.
Evaluates and makes recommendations on the effectiveness of business processes, technologies or methods for delivering business intelligence, data-analytics, and predictive analytics and performance measures.
Identifies service issues and gaps, recommends and supports continuous improvement.
Collects, analyzes, evaluates and interprets information/findings to develop recommendations for improvement to existing divisional projects, policies, procedures and services and in the development of theories, concepts and objectives for new divisional projects, policies and services.
Conducts research and analysis on topics involving collection of information from a variety of sources including other cities, other levels of government, agencies, technical associations/societies, and libraries and compiles data and transforms it for use by staff, the public, and other stakeholders.
Oversees quality assurance as it relates to business intelligence and performance measurement to identify procedural and training opportunities for improvement and develops the appropriate policy and training material to meet the division's established standards and support continuous improvement.
Represents divisional interests and needs on a corporate level and participates in service area and corporate projects related to business functions.
Prepares briefing notes, reports, and presentations to senior management supporting recommendations on various operational issues including process optimization and simplifications that could lead to changes in staffing levels and resource allocation.
Establishes an effective and collaborative working relationship with the division's senior management team and management staff, staff from other City divisions and stakeholders. Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently deliver services.
Liaises with other City divisions, municipalities, provincial ministries, municipal benchmarking organizations, research and information organizations, external agencies and other stakeholders regarding business intelligence, data-analytics, and information sharing.
Key Qualifications:
Post-secondary education in Business Analysis, Computer Science or other related discipline or an equivalent combination of education and experience.
Considerable experience in project management methodologies (e.g. PMI PMBOK, Agile), with an ability to use project management tools to create project plans and work breakdown structure diagrams as well as business cases and other project artefacts.
Considerable experience in data analysis and interpretation, business intelligence and reporting tools, and software system implementations such as Salesforce, digitization and document management systems, case management systems, etc.
Considerable business and system analysis experience working on small to large scale projects such as minimum viable product delivery to business transformational initiatives, delivered on a variety of technical channels for service delivery such as online, phone, and in person solutions, and/or case management systems.
Experience in service design and change management principles and the application of human centred design in delivering customer focused services across all channels.
Experience in workflow and data modeling using spreadsheet and diagraming tools and applications such as JIRA, Confluence, HP ALM, SharePoint, MS Office, Visio, Wireframe Tools, AMANDA, e-PlanREVIEW.
Excellent interpersonal, oral and written communication skills to solicit requirements, provide troubleshooting support, prepare technical documentation and reports on issues, risks and solutions to all levels of staff, management, City councillors, the public and external contacts in person, by phone or in writing.
Ability to work as a team member, demonstrating leadership and organizational capabilities.
Strong facilitation, negotiation and persuasion techniques to achieve consensus on requirements.
Excellent organizational, prioritization and multi-tasking skills to manage a workload with competing demands and deadlines.
Excellent customer service skills, with the ability to deal effectively with all levels of staff, councillors, the public and external contacts in person, by telephone and in writing.
Familiarity with government legislation in the area of occupational health and safety.
Knowledge of the Municipal Freedom of Information & Protection of Privacy Act (MFIPPA)
Ability to travel and work at various locations across the City based on operational needs.
Project Management, Business Analysis or Information Management certification, or demonstrated progress towards one of these is considered an asset.
Hybrid Work Program
The City of Toronto's Workplace Modernization Program is re-imagining how we work in our workplace. Its vision is to provide flexibility to our employees around how we work and where we work. It will also support a better work-life balance, improved job satisfaction and employee engagement. Improving the work experience is at the core of this program and everyone plays a significant role in its realization. We have introduced the Hybrid Work Program which supports a more modern and flexible way of working. The hybrid approach will allow us to keep the best of remote work while integrating the important aspects of in-person collaboration and teamwork.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .