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Senior Analyst Strategic Business Controls

Requisition ID: 207190

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Global Contact Centres Internal Controls support team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Supports the implementation and delivery of the Internal Controls support team projects, activities, and initiatives by:

• Supporting the development, review and maintenance of reporting dashboards (Monthly and ad-hoc reports) to facilitate ongoing monitoring of projects, initiatives and activities related to regulatory, risk and/or privacy

• Assisting with documentation of project deliverables and obtaining status from partners/stakeholders

• Developing, updating and maintaining presentations, charts, tables, and other elements of data visualization

• Effectively communicate project deliverables and milestones

• Developing ad hoc reporting as determined by the business needs

• Other/ad hoc activities as assigned by Manager

• Assists with the continuous improvement of internal controls,policies and procedureswithin the Contact Centre by:

• Assisting in managing operational risk by defining, documenting, and operationalizing standards and controls

• Using analytical thinking and problem-solving skills to develop opportunities for optimization and efficiency opportunities

• Identifying compliance risks and control gaps to address systemic weaknesses in processes and procedures

• Gathering, tracking, and analyzing business data

• Performing process mapping of As-Is and To-Be processes and procedures

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance and conduct risk.

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Education / Experience / Other Information

• University or College Degree with at least 3-5 years of experience, preferably in the financial services industry

• High proficiency in Powerpoint and Excel with strong ability to produce presentations and reports

• Strong data analytics and problem-solving skills

• Strong communication/presentation (both verbal and written) skills

• Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment

• A detail-oriented problem solver with strong interpersonal and customer service skills

• Possess excellent interpersonal and relationship-building skills

• Must work well under high pressure and respond quickly to changed priorities and tight deadlines.

• Able to respond quickly to problems while ensuring effective and fair resolution of sensitive issues

• Experience working in a contact centre environment is preferable

• Agile and/or Lean Six Sigma certification is highly desirable

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.