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What You'll Do

Reporting to the Manager, Risk & Insurance, the candidate will support the Insurance team and its functions within the Enterprise Risk Management Department, with an objective to help identify, control and minimize the overall cost of risk to the Corporation. The ideal candidate will be well-organized, a self-starter and able to demonstrate exceptional customer service skills.

Operational:

• Develop/administer insurance and risk management programs as set out by senior management

• Conduct statistical analysis of loss information and identify trends for loss prevention with the objective of reducing operational and reputational risk across the Corporation

• Maintain strong relationships and open communication with each business unit to promote awareness of risk management practices and procedures

• Build, deliver, and support the team in the facilitation of risk management training and presentations

• Provide ad hoc reporting and risk analysis to identify and quantify risks across the Corporation and help facilitate risk mitigation decisions made by senior management, the Board of Directors, Audit Committee, Legal, and Compliance teams

• Participate in Product Compliance Committee meetings to help facilitate key decisions with respect to product safety, quality and liability

• Review, request and maintain certificates of insurance to ensure compliance within contractual requirements

• Manage insurance policy database while analyzing coverage and policy language for compliance with annual renewal terms

Claims:

• Support the daily claims intake process with internal and external partners while making key decisions on reporting and handling strategies

• Manage litigation database and assist in the litigation process by working with internal stakeholders in support of defence counsel, requiring direct interface with insurance adjusters and legal counsel

• Monitor and evaluate progress of insurance claims to identify, address, and resolve outstanding issues

• Communicate directly with Merchandise teams to procure information as it relates to the transfer of product liability claims

• Assist with subrogation efforts by working with internal stakeholders in obtaining contracts and repair invoices

• Work in conjunction with internal stakeholders to obtain settlement approval for larger claims

• Support monthly reconciliation of payments, adjusting fees and other expenses associated with property, auto, and liability claims

• Monitor trust account balances to ensure sufficient funding

• Support product retrieval and investigation process to ensure evidence is preserved, which may require some local travel to offsite storage locations

• Assist in conducting quarterly key performance indicators (KPI) review of third-party adjusters (TPA)

Renewal:

• Coordinate and gather relevant information in support of annual insurance policy renewals

• Maintain listing of corporate fleet and coordinate annual distribution of automobile insurance slips

• Plan and participate in annual site visits in support of the property insurance renewal and gather information requested by insurers and risk control consultants

What You Bring

• University degree or College diploma in business or a related discipline

• Canadian Risk Management (CRM), Chartered Insurance Professional (CIP), or progressing towards the completion of one or both designations would be considered an asset

• Minimum 3 years of work experience in Risk Management, Insurance, or Claims related positions

• Strong claims background (particularly commercial auto and property) would be considered an asset

• Excellent communication and presentation skills

• Detail oriented and able to meet work deadlines

• Advanced working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint and Access)

• Bilingualism (English/French) would be considered an asset

  Hybrid

  We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

  #LI-GM1

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.