Job Information
City of Toronto PROGRAM MANAGER SERVICE OPERATNL SUPPORT in Toronto, Ontario
PROGRAM MANAGER SERVICE OPERATNL SUPPORT
Job ID: 47329
Job Category: Operations & Maintenance
Division & Section: Municipal Licensing & Standards, Various
Work Location: 433 Eastern Ave and 1530 Markham Road (Hybrid)
Job Type & Duration: Temporary, Full-Time, 24 Month Vacancy
Salary: $102,155.00 - $135,815.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 2
Posting Period: 21-JUN-2024 to 05-JUL-2024
Program Manager, Service Operational Support
The Municipal Licensing and Standards (MLS) Division supports the City of Toronto the City of Toronto by contributing to the safety, vibrancy, and maintenance of communities by being a leader in the effective delivery of by-law administration and enforcement services, business licensing and permitting, and animal care services.
The Municipal Licensing and Standards Division is looking for two (2) Program Manager, Service Operational Support to join their team. As the Program Manager, Service Operational Support, you will be reporting to a member of the senior management team and will lead key initiatives and provide senior level strategic advice and support in one (1) of the following areas:
Asset Management (Finance & Business Services)
You will lead and oversee centralized operational support initiatives with a primary focus on advancing and administering asset management for the Division. This role will focus on a range of strategic projects and initiatives that involve modernizing services and leveraging Fleet Technologies to drive data-driven decision making. You will play a key role in managing all divisional assets ensuring maximum utilization of divisional assets, maintaining effective inventory of all assets and on-going review for compliance with corporate policies. You will develop processes to advance these areas and support operations with implementation.
By Law Enforcement
You will provide senior level strategic advice and operational support to theDirector of Bylaw Enforcement. You will lead change management, issues management, prepare communications, and implement activities supporting business transformation and modernization projects. Additionally, you will lead and oversee key initiatives, support the human resources and finance function as required and handle other responsibilities as assigned which are complex and contentious in nature to support the licensing and enforcement functions in By Law Enforcement within MLS.
In addition to the above, this position:
Conducts research into assigned area ensuring that such research considers developments within the field, regulatory requirements, divisional and corporate policies and practices, legislation, and initiatives by other levels of government.
Ensures that the project expenditures are controlled and maintained within approved budget limitations. Manages service line specific projects and leads change management initiatives, ensuring effective teamwork, communication, and implementation with high standards of work quality and organizational performance and continuous improvement.
Develops and manages projects related to divisional strategies and issues assigned by the Director and the management team.
Manages the service area's complaint management system and oversees reporting requirements.
Develops strategic communications plans for business transformation projects, and standardized communications protocols, notifications and signage requirements for various change initiatives relating to the regulatory environment.
Develops and implements effective issues management strategies, policies, and procedures, and provides direction and training to staff on appropriate responses and procedures.
Participates in complex organizational and management change initiatives.
Deals with confidential and sensitive information affecting the service/division's staff, operations and resources and the operating divisions supported.
Prepares strategic analysis reports for and provides strategic advice to the Division on issues, reports, projects, and related matters and leads strategic planning initiatives for the service area.
Establishes an effective and collaborative working relationship with the service area management team, divisional management team, project managers, staff from other City divisions and external stakeholders.
Maintains a continuous and thorough knowledge of current corporate and other divisions’ issues and initiatives.
Participates on various committees, task forces, project teams, etc. as a divisional representative.
Key Qualifications:
Post-secondary education in Public Administration, Business Administration, Financial Management or a related discipline, or the equivalent combination of education and/or experience.
Considerable experience in one or more of the following areas: issues management, asset management projects, maintaining inventory databases, utilizing Asset Management software, developing and controlling operational budgets, communications, and/or public relations.
Considerable experience leading, motivating, and managing a team of multi-disciplinary professionals and project teams.
Considerable experience in researching, assessing, planning, developing, implementing, and monitoring broad scale policies, programs, processes, and management systems to identify opportunities for improvements to service efficiency and effectiveness and customer service delivery.
Ability to interpret complex language of government regulations and knowledge of relevant by-laws related to business licensing, permitting and enforcement.
Knowledge of municipal licensing & standards related services and operations, especially as it relates to application, issuance renewal and appeal processes in a licensing service, permit and administration environment.
Familiarity with municipal government operations, approval processes and political structure relevant government legislation including the Municipal Freedom of Information Act, Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .