Our Ability Jobs

Manager, Contact Centre Life & Health Distribution (Insurance Canada)

Requisition ID: 207921

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Manager, Life & Health Distribution, you will contribute to the overall success of Scotia Insurance Agency’s Life & Health Business across third-party service providers, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. You will also ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Drive Scotia Insurance Agencysales within assigned third-party service providers and contribute to Insurance Canada growth targets

• Support annual Revenue and NIAT objectives specific to assigned third-party service providers

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge

• Build and sustain relationships with third-party service provider leadership team to influence management engagement and garner support for Scotia Insurance Agency’s business growth within assigned accounts

• Providecoaching, training and support to the inbound and outbound teams within assigned third-party service providers that results in a high level of knowledge and understanding of Life and Health Insurance products (including benefits, suitability for customers, conditions, limitations and exclusions), sales practices, best practices and internal policies

• Deliver motivating presentations and “train-the-trainer” sessions to third-party service providers and internal partners

• Understand Call Center Metrics, data and reporting, including Key Performance Indicators that drive sales performance

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

• Champions a high-performance environment and contribute to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary education in a related field; PFP, CFP, LLQP, AMP designations are a strong asset

• Significant Contact Centre sales experience in the financial services industry

• Thorough understanding of Contact Centers, third-party service providers and alignment of these channels (i.e. the roles and goals of each stakeholder and how they align to achieve overall Bank objectives)

• Thorough understanding of insurance and financial planning concepts

• Strong sales management, sales coaching, marketing and persuasive presentation/facilitation skills

• Proven ability to communicate effectively and build strong partnerships with management and sales teams

• Strong interpersonal skills and the ability to disseminate key ideas and information to sales teams in a simple and effective manner

• Highly motivated self-starter who can be effective with minimal day-to-day supervision

• Fluency in English and French languages are preferred

• The ability to travel to Contract Centres across the Greater Toronto Area and occasionally locations outside of Ontario

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.