Job Information
CIBC Manager, Advisor Support (Contract/Secondment) in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
As a member of the Imperial Service Team , you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Advisor Support you’ll inspire your team members to perform at their best, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs. Together with your team, you will deliver on our Purpose by providing effective and efficient sales support to the Imperial Service sales workforce via a team of Financial Service Associates located in banking centres within an Imperial Service Market(s). The focus of your team is on optimizing client advisory opportunities that meet clients’ financial needs while achieving business objectives by starting the Discover and Advice process through proactive client contact, filling Advisors calendars and starting Compass cases.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time
How You’ll Succeed
Client Experience - Lead by example and model how to deliver on our Purpose and ensuring Clients’ financial and transactional needs are met with the highest standard of Client Service. Drive the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage complex issues.
Results Driven Leadership - Work with the Imperial Service Leadership Team to ensure the Advisor support team provides the necessary support to enable the achievement of plans and effectively deliver on client experience expectations.
People Leadership - Actively recognize the contributions of your team to foster a positive, collaborative and productive working environment. Lead and manage a high performing team of Financial Advisor Associates to ensure the Imperial Service Advisory Team is well supported and able to focus on the Client and their financial needs
Who You Are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2026-05-12
Job Location
ON-Toronto, University & Adelaide, 181 University Ave, Suite 1901
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
Skills
Analytical Thinking, Business Objectives, Client Service, Customer Experience (CX), Financial Advising, People Management, Performance Reports, Process Improvements, Researching
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.