Job Information
Scotiabank Manager, 1832 US Operations in Toronto, Ontario
Manager, 1832 US Operations
Requisition ID: 202254
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Manager, 1832 US Operations will lead and oversee all facets of operations for 1832 U.S. including supporting client facing advisors via the newly created Operations Hub. This role also contributes to the overall success of Canadian Wealth Management Operations (CWMO) by assuming broad responsibilities to support a key Global Wealth Management business while ensuring all activities conducted are compliant with governing regulations, internal policies, and procedures.
Is this role right for you? In this role you will:
Be responsible for managing all operational duties such as account opening/maintenance, fee setup/maintenance, and other tasks for accounts that are custodied with an external custodian, ensuring they are executed on time and with a high degree of accuracy
Act as a subject matter expert for wealth operation processes, including but not limited to, account transfers, client onboarding, cost basis, money transfers, reconciliations, and trade settlement
Act as first line support for 1832 U.S. Relationship Managers on general questions, procedures, and manage complex scenarios
Develop and maintain strong relationships with various business lines and key stakeholders
Drive collaboration with business partners to resolve complex, multi-faceted problems
Direct change and play an active role in problem solving by liaising with Head Office Departments such as 1832 U.S. Compliance, PIC Regulatory Oversight, National Supervision, Sales Management, and Global Wealth Management Finance on questions or issues related to 1832 U.S. accounts and deliver solutions that are in-line with the goals of the business
Be responsible for solving issues with a sense of urgency while ensuring prompt escalations of all operational and support issues as required
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
Experience in Wealth Management or Wealth Management Operations
Experience working with Wealth technology partners
Solid understanding of investment management business and custody services
Good knowledge on US investment regulatory environment
Proficient in MS Office
An ability to learn quickly and be adaptive to changing priorities and pace of work
Effective written and verbal communication skills
Strong analytical skills with the ability to understand various elements of operations, to define the problem and propose a solution
A keen attention to detail, the ability to handle high volumes, and be flexible in a constantly changing environment with conflicting priorities
Reactive and proactive contact focused on superior client service, industry regulations and product requirements
Solid judgement to ensure all operational and support issues are escalated when needed
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.